Bob's House of Basses
I hope this is the right forum.
I just wanted to give kudos to Bob Kurz of Bob's House of Basses in the DC area. I hadn't dealt with Bob before, but needed a set of tuners to replace the rather poor quality set that came on a recent Chinese bass.
The tuners Bob sent (right around the time of Hurricane Sandy) were crushed in the mail. After a couple of very helpful phone calls, Bob replaced the set free of charge.
A very good shop and, from this experience, a very good man, to deal with.