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  #1  
Old 11-09-2010, 05:23 PM
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Join Date: Oct 2010
Location: Tampa, FL
Thumbs up A promise kept!!

To all on this board thanks for the advice, I've read so many great posts and learned so much in the last month. In my first post, a "cautionary tale", I explained how I had gone to a mom and pop music store here in Florida and bought my 12 year old son his first DB. Only to find out it was a used 15 year old Englehardt Maestro 1 (for which we paid $1500). Feeling like I had made a mistake that was going to be very hard to recover from, especially AFTER finding the board and reading all the newbie threads on how to choose a first DB (if only I had read them before falling for this deal). The music store owner refused to make any exchanges or offer a refund or even a partial refund, even though we contacted him the following week. In comes Englehardt-Link, I had written to them to trace the DB's serial number and that's how I found out it was actually 15 years old and not new as it had been sold. Tom Link talked to me on the phone and offered to send my son, Ian, a brand new Englehardt S-1 in exchange for the DB we had purchased. Finally today, the transaction has been completed, the brand new bass arrived and Ian got to open it this evening - he was thrilled!! This is a wonderful experience where it shows that at times supporting "Made in America" can really have a sweet ending and that there are some great people behind the companies that make instruments in our country. I am very grateful to Tom Link for sending Ian this wonderful Db and for making a kids first experience with an instrument one to always remember - a story he can tell his kids and grandkids!
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  #2  
Old 11-09-2010, 05:29 PM
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Join Date: Mar 2010
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Awesome, you should always start them young.
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  #3  
Old 11-09-2010, 05:56 PM
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Location: Westborough, MA
Congratulations and best of luck with the new axe!
And good job Mr. Link!
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  #4  
Old 11-09-2010, 08:16 PM
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Nice - way to go Tom!
  #5  
Old 11-10-2010, 05:07 AM
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Location: Virginia
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Great story and so nice to hear. I think both would have been great basses but you deserve to have what you paid for and I hope the store is never allowed to misrepresent such a fine company as Englehardt again. Ian and Englehardt are both certainly winners in this situation.
  #6  
Old 11-10-2010, 03:28 PM
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Join Date: Jun 2010
Location: Orange County, California
Thumbs up

Good luck to Ian. I hope he progresses well.
  #7  
Old 11-10-2010, 03:31 PM
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Join Date: Sep 2009
Location: Eastern Wisconsin
What a stand up job of customer service. I hope that store owner gets what's coming to him. I'd consider going to the police with a case of fraud.
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  #8  
Old 11-10-2010, 04:02 PM
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Location: emmitsburg, maryland
hardtwarming...+++1 engleheart!
  #9  
Old 11-11-2010, 02:21 PM
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Join Date: Jul 2000
Location: Los Angeles
Its great to hear stories that involve great customer service like this. What a cool thing for Tom Link to do!
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  #10  
Old 11-14-2010, 05:33 PM
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Join Date: Oct 2010
Location: Tampa, FL
Thanks!

First district competition was yesterday. Ian's quintet got all "superior" scores (highest they could get) and Ian got many compliments on his technique from the judge. That combined with the new DB made him feel like he was on cloud nine. Thanks for all the good wishes!!
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  #11  
Old 11-14-2010, 05:51 PM
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Location: Staten Island NY
Your his hero.

Im sure your proud of him. I bet he's proud of you too.
  #12  
Old 11-14-2010, 06:04 PM
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Join Date: Sep 2009
Location: Eastern Wisconsin
Tell him to get his eyes off that fingerboard
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Bass tone isn't rocket surgery anyway.
  #13  
Old 11-14-2010, 06:40 PM
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Location: Tampa, FL
Definitely Proud!

Thanks everyone - so glad I had Talkbass for good advice!
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  #14  
Old 11-14-2010, 07:54 PM
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What a great story!
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  #15  
Old 11-14-2010, 08:33 PM
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Location: Oregon
Unhappy

Quote:
Originally Posted by anwebb View Post
First district competition was yesterday. Ian's quintet got all "superior" scores (highest they could get) and Ian got many compliments on his technique from the judge. That combined with the new DB made him feel like he was on cloud nine. Thanks for all the good wishes!!
His technique looks a lot better than mine
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