Azola's customer service

[Big Bass Daddy]

Here is a shameless plug for Steve & Jill Azola - several years ago I bought a floating top bugbass second-hand. After changing strings, the E tuner developed a buzz. I contacted Azola and they sent me a new tuner. That, however, didn't fix the buzz. I contacted them again and Steve had a few ideas to try, but that still did not fix the buzz.

So again I contacted them and Jill sent me a couple of other tuners to try as well as a couple of t-shirts and stickers (that I had asked about earlier). I changed out tuners and PTL, the buzz was gone!

I am very impressed and thankful to the Azolas. Bearing in mind that I am not the original purchaser of the bass, their follow-up care is exceptional!

And, FYI, with all the discussion of which EUB sounds most like an URB, I have to state that the floating top with hybrid strings has a really nice sound both pizz and arco.

[dcr]

Same here! I bought mine second hand as well (1998 Original BugBass). I had a similar problem with a loose tuning key as well. The tuner "ear" wiggled a bit, and caused a buzz. I called Steve and Jill and asked about a single tuner. A few days later a package showed up. I didn't get a shirt or stickers -- instead I got 4 new tuners! I'd only asked about one and was fully ready to purchase it.

Another plus for the Azolas from another satisfied customer.

I just wish I could aford and/or justify a Floating Top Bug II in Iced Tea burst. When I can, I'll certainly buy from them.


dcr

[Marcus Johnson]

+1. Jill even offered to help hook me up with potential customers for my Azola should I want to sell it. I often think of doing that, since it just sits there in the corner so much, and I think, "someone would really love to be playing this thing on a daily basis"....and then I get a gig or a tour where it's just perfect, and I just say "Nahhhh".

[scoopster]

I wish I had the same experience. I purchased a second hand Bug and have been having intermittent pickup problems with it. I also wanted to get an original owner's manual. I have e-mailed them on and off since the summer. I have had one reply to send in the serial number of the bass I haven't gotten much farther than that.

I love the bass; the company and people sound very cool, but I did want to mention my experience has been markedly different from others.

[dcr]

Have you tried calling them? They (Jill) seem to respond much better in person than via e-mail. I usually got a personal response in a day or two, if not the same day or a direct answer the first time.

Wish I had an Owner's Manual -- I'd be glad to send you a copy. But I didn't get one.



dcr

[scoopster]

Thanks for that suggestion, I'll do that and will let you folks know how I fare.

Eeeek, to leave the comfort of my terminal for more personal correspondence 8-)

[tornadobass]

Originally Posted by scoopster

I wish I had the same experience. I purchased a second hand Bug and have been having intermittent pickup problems with it. I also wanted to get an original owner's manual.

I bought a third hand Bug about 5 years ago. Mine has just the single BassMax pickup. Eventually, the volume pot started cutting out and it was an odd size...Azola sent me a new one quickly.

About the owner's manual, mine came with a packet that included a long allen wrench for neck adjustment, some product brochures, a 1 year warranty sheet, and a one-page owner's "manual." I could scan it if you'd like.