BSX Megathread - Page 4

bongomania · #61 03-13-2007, 03:31 PM

While I don't have an answer for you, I do know that Dino at BSX has contact info for all of his customers, and he arranged with a couple of guys in my area to talk to me about their basses. He may have somebody in your area who would let you come by and check it out, so give Dino a call!

BigBeatNut · #62 03-13-2007, 07:51 PM

Thanks for that. I have already mailed Dino, hoping that that was the case, but I haven't heard anything back yet.

Andy

BigBeatNut · #63 03-16-2007, 07:59 AM

Anyone know the best way to contact BSX ?

I mailed Dino at the weekend and have heard nothing back as yet. Anyone know if there's a reason, like, he's on holiday, or doesn't check email often ?

I'm hoping that I don't have to phone since a transatlantic call is not going to be cheap.

Cheers, Andy

**Francois Blais** · #64 03-16-2007, 08:11 AM

I've once sent an email about BSX's distribution in Canada but never got any response.
Talk about customer service...

Russell Bergum · #65 03-18-2007, 09:05 AM

My experience has been nothing but positive when dealing with Dino at BSX or the Azola's. Email's all returned, and phone calls answered. I recommend that you just pick up the phone and call Dino. The best way is to talk to him directly. Depending on when you tried to contact him, I know he was away NAMM for a week, and he also was sick in bed for a week after NAMM.

Both BSX and Azola have excellent customer service!

**Francois Blais** · #66 03-18-2007, 10:20 AM

Quote:

Originally Posted by bongomania

Francois, the "lost" email and PM from Azola makes me wonder if in fact Dino did respond to you, and your email account just bounced his email? Because you have repeatedly told your story about him failing to respond to your one email, and how in your eyes that is a sign of bad customer service. Each time you tell that story, you are hurting his business. If it's true that he blew you off, then so be it. But what if he did not in fact blow you off?

Good idea!
I'll try to contact him again with a different email account.
(forget the phone; my spoken english is a nightmare"

)

Regards,
François

P.S. Dino should get an account here on TB and stick to this forum...

BigBeatNut · #67 03-18-2007, 06:13 PM

Quote:

Originally Posted by Steve Azola

There is probably some valid explanation for the lack of communication ... computer trouble, illness, family complications, natural disaster ... something of that nature. Most of the electric upright builders are small operations. ....

Thanks for that, Steve. I'll hang on for a bit.

Big-Bad-Bassist · #68 03-19-2007, 11:27 AM

Saw this thread and thought i'd reply,

Don't know if this of any use to you but theres a second hand allegro in "the violin shop" up in glasgow. I think its still there- i spent about a year eyeing it up wishing I had the money!

But I managed to get the older BSX flip bass on ebay for about £350- and wow.. what a bass!

BigBeatNut · #69 03-19-2007, 01:16 PM

Quote:

Originally Posted by Big-Bad-Bassist

... theres a second hand allegro in "the violin shop" up in glasgow. ...

that's a long way from me ... but I'll definitely follow up, many thanks.

Arnold · #70 03-20-2007, 07:27 AM

I just got a used bsx. Feels like and upright. Nice. When I use the inner trim pots to balance the strings for pizz, the D string kind of disappears for arco. Strange, any solutions, ideas?
Thanks.
Arnold

Jeff Guevin · #71 03-20-2007, 08:21 AM

Can't help you, but my Pimentel EUB has no D string for arco, too. I'll play with the knobs to see if I can make something happen.

On the BSX, where are the pickups? The Pimentel has them under the feet of the bridge.

jflojazz · #72 03-20-2007, 11:51 AM

I would email dino he is really good at helping out.
sometimes he takes a while though.
I bought a bsx allegro off ebay and the arco is great.
d string too ,so something must be up with your bass

bongomania · #73 03-20-2007, 06:23 PM

Note that NSD EUBs have a switch to choose between settings for arco and pizz. Perhaps, if you or a friend are electronically savvy, you could measure the resistance of the trimpot at the two best settings for you, and install two resistors and an external switch instead of the internal trimpot. Or go wild and put in two trimpots and a switch.

BigBeatNut · #74 03-21-2007, 07:11 AM

Quote:

Originally Posted by Big-Bad-Bassist

... theres a second hand allegro in "the violin shop" up in glasgow ...

Phoned them eventually (seems they're not quick on email either) and it turns out to be a solid body Allegro ... shame, otherwise I might have made a move on that.

Thanks, though.

BOlo47 · #75 05-08-2007, 12:28 PM

I've playing my "DINO'"s Allegro BSX with Thomastik Spirocore strings for 4 years (mainly american standards and "salsa"). Im' very happy with it: powefull, great sound. Highly recommendable.
Bolo47
Hollywood, FL.

**Francois Blais** · #76 05-08-2007, 08:41 PM

Quote:

Originally Posted by francois

Good idea!
I'll try to contact him again with a different email account.
[...]

Sent that email on march 18, and still no answer...
Dino doesn't seem to care much about PR it seems!

BigBeatNut · #77 05-13-2007, 06:38 AM

Quote:

Originally Posted by francois

Sent that email on march 18, and still no answer...
Dino doesn't seem to care much about PR it seems!

I've had trouble contacting him by mail, but he seems to respond quickly to voicemail messages.

Ritchie Ray · #78 05-17-2007, 04:40 PM

I called BSX yesterday at (724) 378-8697 and Dino himself picked up the phone.

**Francois Blais** · #79 05-17-2007, 07:00 PM

Tell him he has several emails waiting.

RadicalDad · #80 05-21-2007, 09:38 AM

FWIW, customer service at BSX has been top notch in my experience. I emailed Dino with two different problems. One he responed to right away, the other I never heard from him. But when I have called, they have always been responsive. Dino himself answered many of the calls, and they always got back to me no matter who I spoke with. So, you might have to use that other technology, the telephone. Still, it would be nice if someone at BSX had the time to monitor emails and be on Talkbass ....

As for playing the BSX, I love it. It plays and handles well, and has a warm tone unamplified which carries over well to the amp. It is a worthy alternative to my carved upright bass when I can't take that one with me. I also tried the Eminence, which I did not like nearly as well (too nasal). For what its worth, my bass teacher agreed with my on my choice of the BSX over the Eminence. The Eminence does have a more solid neck attachment, but I've never had any problem with the BSX.

Hope that helps. Find a cheap UK phone card and give Dino a call.

Bruce Morris