The Perfect Bass customer service...An incredible experience - Page 2

perfdavid · #21 05-19-2006, 05:34 PM

Went to Spanky's in Prairieville the other night with my band to play open mic night. Brought my Dragonfly I bought from you guys last month and wow, did I get more compliments on it from the people there. I had to clean the drool off of it. Thanks guys, great price too.
David

ThePerfectBass · #22 05-19-2006, 10:08 PM

Quote:

Originally Posted by perfdavid

Went to Spanky's in Prairieville the other night with my band to play open mic night. Brought my Dragonfly I bought from you guys last month and wow, did I get more compliments on it from the people there. I had to clean the drool off of it. Thanks guys, great price too.
David

Awesome David! Glad you dig it!

Peace!

brachal · #23 05-20-2006, 03:33 PM

I'm lucky enough to live down the road from these guys, in New Orleans. I bought a dragonfly from them a couple of weeks ago, and it's been nothing but joy. I'm taking it to its first gig tonight.

bobe · #24 06-17-2006, 09:31 AM

Just want to let you talkbassers know about the great experience I had with The Perfect Bass.

I saw a Roscoe on their site. Emailed them. Got a response in less than an hour, ordered it and it got here in perfect condition.

They answered all my questions and sent me a tracking number fast.

thanks guys for the great experience.

Now if you only had a roscoe 6 string fretless

ThePerfectBass · #25 06-17-2006, 05:09 PM

Quote:

Originally Posted by bobe

Just want to let you talkbassers know about the great experience I had with The Perfect Bass.

I saw a Roscoe on their site. Emailed them. Got a response in less than an hour, ordered it and it got here in perfect condition.

They answered all my questions and sent me a tracking number fast.

thanks guys for the great experience.

Now if you only had a roscoe 6 string fretless

Thanks Bobe! You never know when one will show up over here!

joeydood · #26 06-30-2006, 01:41 PM

nice to see other locals on the site

james is a good guy, i think i want one of those david eden units he's got in there...

Munjibunga · #27 07-01-2006, 01:27 AM

After having dropped in on Brandt and James last week when I was on vacation, I dropped the hammer today on a thuya-topped Roscoe LG-3005 and a fabulous Glockenklang Heart Rock amp.

When I showed up at the store, Gard had already given them fair warning, so Brandt ID'd me right off the bat. I spent over an hour checking out their inventory (which was spectacular) and playing an LG-3005 through that Glock. Brandt spent a lot of time showing me the store, with no sales pitches at all. After a lot of enlightening chat with Brandt, James finally got off the phone, and I spent about the next half hour shooting the breeze with him and solving many of the world's problems. That's about how late I was to dinner after the hour-long drive back to Mandeville.

I knew when I left the store that these were people I'd be doing business with. Very friendly and helpful. No offense to Dave and Beaver (with whom I've also had some great dealings) but you've got some stiff comp rising up in Baton Rouge. It's cool to have so many excellent stores out there.

It was a real pleasure, you guys. Thanks.

Munji

ThePerfectBass · #28 07-01-2006, 07:45 AM

Thanks Mungi! We appreciate your business!

Get in touch when everything arrives and you've had a chance to check it out!

Peace!

DEEPENDMUSIC · #29 08-21-2006, 11:07 AM

Let me tell you about my experience with these guys. I actually contacted James about trying to find a new bass rig that was lighter than my Ampeg refrigerator. After learning what type of music I played and the type of tone that I like, he directed me towards Eden amps and cabs. His favorite is Glockenklang, but he didn't even try to sell me on that brand. He knew Eden was more suited to my needs. I started by buying an Eden D410XLT cab. I loved it so much that I got another one along with the new WT1205 amp head. What a dream rig. The service was incredible. I've talked or dealt with many other Big Bass Stores and they don't come close in service or any other aspect of business. Most stores want to make a sale. These guys want you to be happy, and trust me, if you aren't happy, you need therapy.

After my new amp aquisition, I started to get G.A.S. again. James had just gotten in the Roscoe TPB limited edition basses. James is Roscoe's biggest advocate. So I drove to Baton Rouge and he and Brandt took the time to let me try them out. I went home with a beautiful tobacco sunburst with a Bolivian rosewood fretboard. Wow does this thing have tone, punch, great looks, and a B-string to die for. You really need to hear a Roscoe bass played through and Eden rig. Wow!!!!!!!!!!!!!!!!!!!!!!!

I've also been talking Lakland with James and Brandt. Between conversations with Brandt and John P. at Lakland, we were able to find another bass that I "needed" to take care of old school music tones. It will be arriving very soon. If these guys can't satisfy your bass needs, then you need to consider seeing a doctor about your G.A.S.

74impala · #30 09-08-2006, 08:12 AM

I just have to thank Brandt at TPB for a great buying experience. It's the first time I've purchased a bass without seeing or playing it . Brandt was willing to answer all my questions that I sent via email or asked over the phone. After I decided to pull the trigger, the bass was shipped right away. All I can say is when my MTD Z5 arrived I was more than thrilled. It looks great and plays like a dream...So I have to also give cudos to Michael Tobias for making a wonderful instrument with an unbelievable price.

Thanks Guys!!!

Strokey · #31 10-26-2006, 12:02 PM

I want to thank James and Brandt for my experience at TPB. I ordered a custom Roscoe (5398) and just received it yesterday. It is a beautiful instrument that sounds even better than I thought it would. They were very helpful in getting me everything that I wanted in a bass...and more! Thanks to everyone at The Perfect Bass.

Now, if only I could win the Roscoe Giveaway

Diego · #32 11-03-2006, 01:27 PM

I just wanted to post a few lines congratulating James and his team at TPB for such an incredible level of commitment to your customers. The 2 times I have bought from them its always been an incredible pleasurable experience, with top notch products and great customer service. Friendly, curteous, professional and competitive pricing are the adjectives I would use to describe my experience with TBP, James and his team. Kudos to a great store and my best to the fine people that work there!

PS. The PJB Briefcase has to be one OF THE BEST small combo amps out there...audiphile quality and some serious power for such a small unit. Thank you James for the advice!

Best,

Diego Acosta-Alvear

ThePerfectBass · #33 11-04-2006, 06:45 AM

Wow, thanks Diego... Your words are humbling. We appreciate your business and your thoughts.

Peace!

cosmicevan · #34 11-12-2006, 01:53 PM

i have to agree. i picked up one of the briefcases during the halloween sale and had some problems with fedex on delivery day. i was eagerly tracking my shipment expecting to use the briefcase for a project that weekend, when i found out fedex didn't leave the amp at my residence as i had specified, the guys at theperfectbass followed up with me during the day and helped out to ensure that i was able to get the amp when expected. 100% positive experience...great folks to work with!

Marcus · #35 12-18-2006, 08:18 PM

I ordered a SansAmp BDDI on 12/12 and received it on 12/15. Great preamp, but here's where it gets better - while I was out today, I missed a phone call from TPB making sure everything went smoothly with the order and the pre!

That's great stuff guys. Coupled with the TB discount, and the service, I'll definitely be ordering from you guys again.

Thanks!

ThePerfectBass · #36 12-18-2006, 11:18 PM

Thank you Marcus, we appreciate your business!

Peace!

thehurlatron · #37 12-19-2006, 06:29 AM

I totally agree on how good TPB's customer service is. Although when I bought my Lakland 55-94 from there, the TB discount wasn't around nor did I recieve a follow-up phone call.

But I still managed to love my new bass.

ThePerfectBass · #38 12-20-2006, 06:02 AM

Hey now Hurlatron...you got a smokin' deal on that bass! I think I remember our QC process catching a minor blemish on the finish that we took a pretty good discount for... If that's the same USA Lakland I remember...

The follow up call is something new that we've added, but it is now part of our process thanks to Mr. Bourque!

Peace!

thehurlatron · #39 12-20-2006, 09:29 AM

Quote:

Originally Posted by ThePerfectBass

Hey now Hurlatron...you got a smokin' deal on that bass! I think I remember our QC process catching a minor blemish on the finish that we took a pretty good discount for... If that's the same USA Lakland I remember...

The follow up call is something new that we've added, but it is now part of our process thanks to Mr. Bourque!

Peace!

Great....now everyone knows I have a "blem" bass.
I feel the only way to make up for this is to rig your giveaways and just send me the Roscoe and Glockenklang stuff. I believe you still have my address.

You did hook me up and I appreciate it. You guys rock.

Bill G. · #40 01-23-2007, 11:33 AM

Nice meeting you today, James! I'm definitely going to visit the new location as soon as I can.