The Perfect Bass customer service...An incredible experience

[DrMWP]

I've had nothing but great customer service from TPB!!!!!!!!
You've earned a loyal customer!!!

[bigbeefdog]

I stopped by the shop today (yeah, ain't I lucky that I live pretty close!)..... walked out with a MTD Z4 fretless.

These guys are _absolutely_ the best to deal with; they even didn't seem to mind my kids, who were a bit "wound up" from having spent an hour in the car.

Thanks Brandt! See you again soon; I'm just an hour down I-12....

[Pietzsa]

Just thought I'd pass along my experiance from today at TPB. Brandt spent two 1/2 hours letting my try out every bass I wanted to my hearts content. Lo and behold it was a Warwick Dirty Blonde 4 that stole my heart today. I've never had any guitar salesman stay so commited to making sure I was taken care of. Brandt went out of his way to accomadate me on the deal and I left with a killer bass at an awesome price. Needless to say I will be back either by internet store or in person, but probably both.

On a side note I was blown away by the tone and playability of the MTD Z4's. Now thats a bass in a great price range, with tone for days, and awesome looks.

[inthepocket2]

All You Louisianna Rockers have it made with TPB home base there!
I wanted to thank Brandt and Robert both for thier Superior C/S and 'Balls to the Wall' Follow-through.
Absolutely Refreshing IMO.
No need to go anywhere else...they do and got it ALL. Regards ITP2

[jefft54]

I have to chime in hear. I was interested in both a guitar and bass. First, Brandt responded promptly to my emails concerning price and ended up giving me a good deal on a skyline JO5 and Fender strat. I received both 3 days later. Unfortunately the JO's bridge p/u wasn't working. I called and Brandt not only shipped a replacement as soon as he had a tracking number on the return (no waiting for the bass to arrive back ala all the other guys) he also sent it Fedex OVERNIGHT. Folks, that's expensive AND I hadn't requested it, he did it on his own. Received the new bass yesterday and everthing is fine. That's customer service and I can honesly say I'll be buying more from these guys.

[LightGroove]

..well my first experience with tpb was a decent one. picked up a lakland 4402 from brandt and it arrived fairly quickly. now my second has been a disaster. why they use fedex i will never know and why they use fedex with signature required i will never know. but anyway i ordered a gk amp last week . had it all planned out to have it arrive on a day someone would be there to sign. checked my tracking info. they had it shipped to the wrong address. called em up to straighten things out (which they did several hours later) and get absolutely no apology whatsoever. all i got was well it might be delayed another day. quite disappointed to say the least.

[ThePerfectBass]

Hey Lightgroove,
We definitley apologize for any inconvenience you had with your second order. We appreciate your business and hope that you'll continue to work with us.

I also invite you to give me a call or email personally to let me know who you spoke with. Without a doubt, if there are "woes" of any kind, our staff should be as understanding as possible. If we have a problem in this regard I would like to address it with our staff, but I would appreciate the heads up sent to me off-list.

You can contact me at james@theperfectbass.com or at our toll free number.

Just to let everyone know, we use FedEx because they have an exceptionally low damage rate. With the other major shipper, we had a much higher rate of returned shipments due to damage. FedEx costs a little more, but they have proven to be a better service overall.

We also require signatures because we don't want to leave a high-value piece of gear sitting on anyones front doorstep... To take the guesswork out of what a high-value piece of gear is, we simply require a signature for EVERY shipment that goes via FedEx, which is everything except single packs of strings which ship via USPS most of the time.

Thanks to all of the comments on this thread! We really appreciate your business and hope to continue to serve you all in the future!

Peace!

[jefft54]

Originally Posted by LightGroove

..well my first experience with tpb was a decent one. picked up a lakland 4402 from brandt and it arrived fairly quickly. now my second has been a disaster. why they use fedex i will never know and why they use fedex with signature required i will never know. but anyway i ordered a gk amp last week . had it all planned out to have it arrive on a day someone would be there to sign. checked my tracking info. they had it shipped to the wrong address. called em up to straighten things out (which they did several hours later) and get absolutely no apology whatsoever. all i got was well it might be delayed another day. quite disappointed to say the least.

Interesting how the same thing happended to me but Fedex was great at resolving it. On the replacement I posted about above, as I checked my Fedex update, I noticed a delivery exception due to a wrong address. I immediately called Fedex and found out TPB has left a letter off the street name. Fedex contacted their driver and the bass was delivered. Granted a few hours later than originally planned, but Fedex did a great job of correcting a problem they didn't create.

[benthughes]

I called TPB today and spoke to a gentleman named Laurence. I kind of knew what I wanted when I called but I guess I needed someone to tell me that I'm making the right choice. That's not what I got at all. Laurence started out by asking what kind of music I played, what kind of rig I used and went from there. He took me through all the different basses that might suit my needs, spoke very intelligently on each bass we discussed and what impressed me the most was that if he didn't know an answer he'd go find out rather than making something up. We spoke for 40 minutes which included him plugging in the bass I was after and turning every knob on it so I could hear how it sounded.

Needless to say I'm impressed as I could possibly be. I will be buying my perfect bass from them and most likely, when I need a new 'perfect bass' it'll come from them too. Highly reccomended is putting it mildly. Keep it up guys. I'll post pics when the bass arrives.

[tonequixote]

Great customer service seems to be the standard when dealing with TPB.

Lots of new internet retailers for bass in the past few years, none that match the level of TPB though. Definately my first choice for gear.

[jtlee]

So what did you get??? Enquiring minds want to know!

[benthughes]

Spector USA Bolt on. Alot like the one Tony sold for a steal a while back. I really wanted a USA with the all maple body and the red would have matched my Euro quite nicely.

This one has Dual EMG TW's and an OBP-3 preamp. Mahogany body and maple top. TPB was great to deal with as well.

[BillytheBassist]

Just got a new ABG from TPB... just wanted to chime in and let everyone know that the service was outstanding. My wife ordered the bass for me as an early xmas present, the guy that she made the transaction with was very polite and made sure everything was in order (his name was Sean BTW). He managed to get the bass shipped out for overnight shipping even though it was already pretty late in the day. The packing job was excellent as well. I've made a few transactions via the website on smaller acc. items, chords, strings etc. Quick shipping and no problems. The TB discount is very cool... TPB will be getting alot of buisness from me... Thanks guys! Review for the bass at a later time in a different forum.

[LowDog]

Many thanks to Brendt at PB, the service was grreat. I thought I would never buy an instrument on line, but when I ask Brendt to check the bass out, he did and gave me a real pros and cons evaluation of the instrument. Thanks again for the great service and the bass is beautiful.

Mike Roberts
Shake Russell Band

[Ryan L.]

Another great experience here. I didn't order too much, just a couple Warwick Double Rockbags, some strings, and some Warwick Wax, but they got it shipped out right away so that I got everything before the Thanksgiving holiday (arrived today).

Great place to do business!!!

[Fretless Bill]

Over the last couple months I've made two purchases from TPB. Both times I dealt with Brandt and I have nothing but praise for him and TPB. There was no way that my dealings with them could have been any better and I feel confident that anyone who deals with them will feel the same way.

[brachal]

In my mind, TPB sets the standard for customer service. I've never experienced better anywhere. I called with some amplifier questions; the sales rep answered everything, provided additional information, and then asked me questions to make sure I'd like what I ordered. I couldn't be happier.

[Lync]

I got a great deal on a used Tech 21 Programmable Bass Driver a few weeks back. I mean, the price was incredible. It was shipped for free to my house in less than a week.

Now here it is a few weeks later and they send out a Christmas Card. Not one advertising "Big Blowout Blah Blah Blah", but a simple Christmas Card.

The way to do business in this modern age-thanks Perfect Bass!

[laneline]

I just got my new MM Stingray 5 anniversary from TPB today.
They have to be one of the best internet stores in the country!
I was dealing with Sean initially, when Sean left for X-mass there wasn't any drop off, totally seamless, just outstanding service, so props to everyone there. I'll be back, thats for sure. Rick

[Big Mother]

I just placed an order with TPB, small stuff (strap, strings, etc.) and I was super impressed with them. Great website, easy check out, very concise confirming e-mails, even FedEx “Shipped” and "Delivered" e-mails.

Way to do business!!

You have certainly won me over as a customer.

BM