The Perfect Bass customer service...An incredible experience - Page 5

CrashClint · #81 01-10-2008, 03:24 PM

I will have to agree, seems like a bunch of good guys over there.

Zthump · #82 01-10-2008, 08:26 PM

I just wanted to tell everyone how great the folks at TPB have been. A few weeks ago I ordered a Special Edition Fender Jazz. I work from home and I have two young boys so I can only do my online shopping late at night. I missed the deadline for the holiday deal by 30 minutes. I emailed TPB and asked if they could extend the discount to me due to my circumstances. Brandt called me the next day and gladly gave me the deal! When I received the bass I noticed a slight ding on the box. I opened it up and there was a huge chip on the body down to the wood!!! Was I bumbed out or what. I had a gig that weekend and wanted to play it. I emailed pics of the damage and Brandt called me. He immediately apologized and said he would take care of me...of course it wasn't their fault! It was damaged in shipping. I chose a different bass the Spector Legend4 classic. James had it shipped to me 3 day instead of the standard ground and FedEx picked up the damaged one. The Spector came to me flawless! I plugged it in and it just sounded beautiful! It was THE sound that I've been searching for!!! TPB- nothing but cool, professional players who know their stuff! I'll be sure to recommend them to all my friends!

**Ryan L.** · #83 01-21-2008, 08:03 PM

TPB has now become pretty much the only online store I buy from. In fact, I just ordered a Fender Bassman 150 and a Korg tuner today.

One thing that I absolutely cannot stand with some online stores is the "Call or Email for Pricing" that a lot of them have. I'm sorry, but I don't want to have to call. I want to see what a store's best price is, listed right along with the description of what I'm looking at.

Now, if only they wouldn't have sold the madrone burl Roscoe SKB3006 just a day before I had the cash together for it......

Valerus · #84 01-21-2008, 08:15 PM

I can't wait to do business with these guys.

ThePerfectBass · #85 01-22-2008, 06:23 PM

Ha! We can always custom order one for you Ryan!

Thanks to all of you guys for the kind words!

Peace!

Quote:

Originally Posted by Ryan L.

TPB has now become pretty much the only online store I buy from. In fact, I just ordered a Fender Bassman 150 and a Korg tuner today.

One thing that I absolutely cannot stand with some online stores is the "Call or Email for Pricing" that a lot of them have. I'm sorry, but I don't want to have to call. I want to see what a store's best price is, listed right along with the description of what I'm looking at.

Now, if only they wouldn't have sold the madrone burl Roscoe SKB3006 just a day before I had the cash together for it......

**Ryan L.** · #86 01-23-2008, 12:10 PM

That day is coming. And when it does, we'll be talking!!

Fretless Bill · #87 01-27-2008, 10:17 PM

+1 on The Perfect Basses customer service. I first delt with TPB in Oct. 2007 when I purchased a PJB Flightcase from them. I was so impressed with them that I have sense made two more sizable purchases and they went the extra mile to take care of me. As far as I'm concerned any purchases I make in the future on new gear will be from them.

Valerus · #88 01-27-2008, 10:20 PM

I've heard great things.

I want to buy stuff from them but their website isn't working for me!

Jim Roseberry · #89 02-20-2008, 07:17 PM

I just bought an EBMM SR5 HS from The Purrrfect Bass.
Can't say enough about how well I was treated by James (owner) as well as Brandt and Corey.

The bass arrived in absolute pristine condition.
For me, it's literally THE perfect bass.

Practically plays itself... and sounds amazing.
Really versatile too...

Thanks to James and Brandt for their patience and advice!
I'll be back for more...

Jim Roseberry
www.studiocat.com
jim@studiocat.com

ThePerfectBass · #90 02-21-2008, 07:39 AM

Thanks Jim! We appreciate you choosing TPB and look forward to serving you again in the future!

PS, for those reading this post, it looks like Jim puts together some sweet PC based recording rigs! Check out his site at www.studiocat.com!

Peace!

glockrig · #91 03-01-2008, 08:07 AM

i was actually referred to james at the perfect bass by a salesguy at guitar center when i was looking for a 5 string fretless bass...ever the pawn shop puppy, i was comparing prices on ebay and in fact my first conversation with james was when he happened to be at the namm show and he checked on the warwick fretless rockbass i was looking at and thought the quality was really good on the the lower end warwick rock basses...

so now, to make a long story a lot shorter, i had to get a new amp for my new bass as none of the other amps i had or tried could handle the low end put out by the warwick and finally settled on the glockenklang...

originally bought a soul head and a usa quattro cab and it sounded great with all my basses...but i need more power with the two guitarists i'm playing with...james set me up on the heartrock head and i've gone from there...it's overkill i know, but i would've had 2 ampeg svt rigs someday (magnavox 1972 series head which are hard to find in good shape)...but i'm much happier with the glock rig...easier to move, and much more versatile...no recapping or retubing...

small gigs i can carry one head and one cab...big gigs, i can carry the full rig, 2 heads, 4 cabs...with the option of adding 2 more cabs to run the 1000 watts rms @ 2.7 ohms...

so now, 2 glock rigs, 3 basses, and 2 guitars later...not to mention accessories and stuff, i can tell you that the folks at the perfect bass will defitnitely take care of you...hats off to james, robert, brandt, and all the rest of the guys who patiently put up with me when i'm spending too much time trying to figure out which axe to get...

i recommend these folks highly....i keep coming back and i have to drive across the swamp to get there!!!

ThePerfectBass · #92 03-01-2008, 04:14 PM

Thanks Ken! You have THE MONSTER RIG friend!

Peace!

Fretless Bill · #93 03-25-2008, 07:16 PM

The Perfect Bass is the perfect place for bass as far as I'm concerned.

thesandman · #94 04-06-2008, 12:18 PM

I just got my 51 Fender P this week from TPB. Great guys, great prices!

MJ5150 · #95 04-07-2008, 04:20 PM

Dang, I want to buy something from these guys!!

-Mike

**Brandt@TPB** · #96 04-08-2008, 02:28 PM

MJ5150,

Please let me know if you ever have any questions about any of the gear that we sell. You can email me directly at brandt@theperfectbass.com and I’ll get back to you as quick as possible!

Or if you want to give me a call at our toll free number, (866) 751-3220, I’m sure I can help you find something that you can’t live without!

Cheers,

ElDiablo · #97 04-14-2008, 06:19 PM

I recently got rid of a Boss Gt-6B in favor of pedals. I got all of them from TPB, except for my wah. There customer service is top notch and there selection is awesome. They always make you feel like your doing them a favor as opposed to the big chains who treat you like "you know what". And the TB discount is great. Thank you to all the TPB staff you definitely have a life long customer.

aspdevboy · #98 04-15-2008, 11:06 PM

Got my Legend Classic today, a day early! Gotta love FedEx! Thanks for the great deal, Brandt! After a few quick runs up the neck, I remembered what home felt and sounded like.. I always knew I'd return to Spector. It's good to be back.

**Ryan L.** · #99 04-26-2008, 03:39 PM

Well, I just ordered the black/maple Fender American Precision V from 'em (along with a couple sets of strings). I've never bothered with P Basses before (except for a brief stint with an Am. Deluxe a few years ago) because they weren't available as a 5 string. Now that they are, I figured it's time to add one to my stable.

Great place to buy gear!!

ThePerfectBass · #**100** 04-26-2008, 05:20 PM

Thanks Ryan, we saw your order come through today and it will ship Monday! Of course we have that final quality check before it goes out the door, so unless you hear otherwise from us Monday, you'll have your bass next week!

Thanks again and have a great weekend!

Peace!

PS,
The new 5 string P is SWEET!!