Ampeg Sucks lets here why from you heres mine

[chaz01]

I bought A svt4pro in Nov 2007 and it has broke down 4 times and i was promised that it would get replaced on the next occurance. i do alot a work for disney the hard rock and universal and was promised my amp would be here by today thrusday 04/10/2008. this i copied and pasted from email between myself Aand Dave Cramer the head of tech support for ampeg. scroll down and start from the bottom.



This will end up costing me part of my paycheck which takes money
out of my pocket which takes away from my livelihood. The bottom line is you
mad a commitment and you did not honor it period. You said you were the head
of your dept. And if you truley place value in wowing the customer you would
not have given this a remote chance in hell to have happend. This was done
deliberatly, cause i would hate to think that someone in your position could
give explcit directions and not have them followed. And if so i would have a
nice long talk with whomever as to why.

All i ask was for the right thing to be done. So whats the lesson
here? if a companies product is unreliable then why would you think that
thier customer service would be any better. you and your tech's seem to
think that your product is so great and that we never have issues like this
it's an ampeg. well if that was so true, then why is it that everytime i
have had to call for help i have to wait on the phone on hold for at lease
45 mins to and hour or more. And then have to kick and scream to get you to
do the right thing. pitiful. I would worry less about patting yourselves on
the back and focus more on making sure that your cust is taken care of.

Ya see it's people like me that spend thier $1300+ on your
product and rely on it to make a living. and when i intrust my livelihood to
a product i will settle for nothing less than what is right. If you truly
want ampeg to be the best. then you act like the best, you perform like the
best. And most of all you treat your customers like the best. Cause if you
the head of your dept cant get somthing as simple as a package shipped out
to reach a cust on the day you promised then what does that say about you
and the example you set for others under you. And what does that say about
your brand. Is Ampeg sucks the perception you what your cust to have? Keep
it your doing a bang up job








----- Original Message -----
From: "Dave Cramer" <Dave.Cramer@loudtechinc.com>
To: "Chaz"
Sent: Thursday, April 10, 2008 12:29 PM
Subject: RE: RE:


Chaz,

Nothing I can say or do at this point will change what transpired, I am
truly sorry that this package won't make it to you on time. We ship
thousands of packages through our warehouse every day; there is no way
for me to full control the flow of one box. I gave very explicit
direction on the order to have this shipped; unfortunately the process
broke down in this case.

I do place value in "wowing" the customer, we clearly missed this time.
I do feel bad this happened.

The standard process for someone with an Ampeg or Crate product that
fails is that we would refer them to an authorized service center and
covered the cost of the repair under warranty. Since you have had such
bad luck, we offered to replace your unit with a new one and ship it to
you at no charge. The few times we extend that offer as Chrys told you
takes 7 to 10 working days as we ship the replacement UPS ground.

I do still feel we went above and beyond and our intentions were good,
unfortunately we feel short on the execution. The offers I gave you of
a full refund for the purchase price of your SVT 4PRO still stands, if
you prefer to go that direction please let me know.

I have been in the Customer Service business for over 30 years; I always
put myself in the customer's position when making a decision. I
understand you have no reason to believe any of what I am saying, but I
will tell you that I am sincere in my desire to have everyone that owns
our products as a satisfied customer.

Again my apologies


-----Original Message-----
From: Chaz
Sent: Thursday, April 10, 2008 8:16 AM
To: Dave Cramer
Subject: Re: RE:

Mr. Cramer,

I understand that you feel like everyone has gone above and

beyond to help me with this. But the real fact of the matter is this
should
have been done with no questions asked. More so given the fact that the
6pro
i bought in oct died after a week, then the 4pro died on the 4th show.
And i
had to take it in again lucky for me that it was only the mounting nut
for
feet broke and lodge into the tube socket it was removed and the amp
worked
again. Now this with the same 4pro dying again.

I explained that it was absolutly imperative that i have the
replacement here no later than fri morning. Before you had returned my
call
i had exhausted all means no one in my area rents bass amp only PA's.
and anyone i could bororow from is working. The bottom line is YOU gave
me
an exspectation you told me that you would have it to me by today
thursday
april 10. And in your email last night you said you missed the cutoff
time
for shipping on tues, well then it should have went overnight no
questions.
So now I see that your word is as good as this amp has been. We recieve
a
fine each day we dont have a full backline.

As i stated before i will not be able to be here on moday. So
we
will loose more in fines than it would have cost to overnight the
amp.And
that really pisses me off. I spoke to the hub and they will only hold it
for
3 days and as i have told you several times on the phone I wont be here,
so
it will get sent back and you will have to ship it again and i checked
the
rates and that will cost more your company than sending it overnight or
even
2nd day by 10am.

Im being told things like, doing what we have done is
something
that is not normally done so we are doing you a huge favor. Thats BS!
Thats
called doing the right thing. Let me tell you that I was a regional mgr
for
Bank of America's quality control team., Which moniter cust service
phone
calls. Prior I was a mgr for Thoroughbred Music. And if i had a cust
that
has had this many problems i would go above and beyond and live up to
the
exspectation that i created for that cust. No matter what!!

The difference between A WOWING CUST EXPERIENCE (im sure you have

heard that term, maybe not) and one that is lack luster and poor, is
simple.
Do what you say your going to do. And do what is right for the cust no
matter what, cause one cust who has a wowing experience is more powerful

than you give it credit for. Let me close with this.

If this had been the first time a amp died on me i might be
more
willing to except your normal procedure. However, this was the fourth
time
in 6 months and i feel that the EXTRA MILE is more that justified.
you told me you would have it here thurs period i even said by 10am Fri
is
fine to. Nope you said thurs. And knowing that on tuesday you missed the

shipping cutoff time. And that on weds it would have to go overnight or
second day by 10am and you send it 3 day select? hmmmmmm....
Unbelievable!!!! Why didnt someone call me? Oh i know you knew that i
would
not have approved. So you just said send it, knowing that it was not
going
to be here when you promised. And that would piss me off more. Listen if
you
really want your cust's to have the best experience they can. Dont make
promises or exspectations you dont intend to keep and honor the ones you
do
make. Your only as good as your word.


Chaz


----- Original Message -----
From: "Dave Cramer" <Dave.Cramer@loudtechinc.com>
To: "Chaz"; "Scott Paterson"
<Scott.Paterson@loudtechinc.com>; "Chrys Johnson"
<Chrys.Johnson@loudtechinc.com>
Sent: Wednesday, April 09, 2008 10:34 PM
Subject: RE:


Chaz,

We did all we could to get this to you by Thursday, we missed the ship
deadline on Tuesday, so I had my team ship this early today. My hope is
it
will arrive by Friday AM, but at this point it is in the hands of UPS
and we
have no control on the delivery.

I would recommend contacting your local UPS hub, you can make
arrangements
for them to hold the package for pickup, this will shorten the time the
package is on the truck in route to your home. There is often a delay
in
seeing the information on the UPS website, give them the tracking number
for
the package when you contact them, they can provide an ETA.

Again, we did our best to get you a working unit on the timeline you by
Friday morning at the latest as you mentioned in your original request.
With the shipping method we used the unit should be available at your
local
UPS hub Friday morning. I strongly recommend contacting the UPS service

provider in your local area to make arrangements tomorrow.

Thanks

________________________________

From: Chaz Sent: Wed 4/9/2008 7:05 PM
To: Dave Cramer; Scott Paterson; Chrys Johnson
Subject:


I just wanted to make sure the tracking number is correct.
because UPS says that it is not valid. And also Mr. Cramer told me he
would
have it to me by thurs, and the 2 to 3 business day delivery would put
it
here Friday (hopefully with 10am delivery) or Monday at the latest. The
reason for this is that i leave Fri and UPS comes around 6pm. i will
have to
leave before then. And i will not get back home untill late next Sat.

. I stressed to Mr. Cramer that i have a full week of work and i have
to
have this amp on time. If is not here by at least fri morning after 3
trys
UPS will send it backAnd hopefully they wont leave it at my door cause i

wont be there. This is why i stressed to get it here for these reasons.
So
please let me know asap

Thanks



Dear CHAZ

We wanted to let you know that your replacement is on its way. It
shipped
via UPS. You should receive it within 2-3 business days. You can track
the
shipment at UPS's website.


Order Number Product Name

SVT4PRO 1600 Watt, Tube Pre Amp, Solid State Power Amps


Once you receive the new product, please return your defective product
to us
using the supplied prepaid UPS Label. This is very important, as you
will be
billed/invoiced for the new unit being sent. We MUST receive the
defective
unit back within 30 days. If we do not, we will start the collections
process to retrieve the defective unit, or the invoiced amount due. Our
goal
is to recive the defective back as soon as possible, so please return
your
defective unit immediately.

It is our goal to keep you informed throughout this transaction. To do
so,
you will receive one more email/fax to let you know when we receive your

defective unit. If you do not receive a confirmation within 2 weeks from
the
time you sent the product back, please contact the carrier you used to
determine the delivery status.

Sincerely,

Loud Technologies, Inc. Support

[M.T.A.C.]

Hmmmmm........I never had a problem with my SVT 4 Pro.

I had a lot of bad experiences with my Eden head though.

Just depends on what day of the week, the head was manufactued on. If you get an amp built on a Wednesday, those are the best

[Jazz Ad]

A very badly handled case on their side IMHO.
What makes the difference isn't the amount of problems but how companies solve them.
Good customer support is worth thousands more than adds in any magazine.

[shred4god]

Chaz....I feel your pain! It seems Ampeg's customer service really sucks. I would think, with as many retailers as Ampeg has, they would've built a relationship with a local guitar shop or something where they could've arranged a loner. I'm a copier tech and when our stuff breaks beyond repair (fubar), we provide loners depending on the customers needs. When you make a million of something, a few will be off. It doesn't mean the product, as a whole, is defective. It sounds like your issue is really with Ampeg's service in backing up their product. If it was my amp company and someone had a problem, I'd fix it a fast as I could. People can deal with something screwy every now and then if it's fixed in a timely manner. In your shoes, I'd do this for Ampeg...

[Slim Louis]

My 4Pro died too! Keeps tripping the circuit breaker! Used it on less the a dozen gigs, never took it on the road. Now it's collecting dust in my garage! My old 2Pro was so unreliable after a time I traded it for a beat up G-K 800! My love affair with Ampeg is definately over!

[totallyfrozen]

I bought 1 B-100R REFRUB from MF and it died within and hour. I returned it and upgraded to a NEW one. It arrived with a knob completely broken in 2! Returned it and ordered another one. It arrived with 6 broken knobs! Returned it to MF for a refund.

Waited a couple months then ordered one from Sam Ash instead. It arrived today with packaging that REALLY looks like this one was a return item (but sold to me as new). I never even took the plastic bag off the thing! It has 1 knob broken in 2 and I can only see ONE piece; 2 other knobs COMPLETELY MISSING!

2 were shipped via UPS, 1 was shipped via FedEx, and one was shipped via US Postal Service. So it is really the carrier? I doubt it. These amps are either fragile as eggs or they are packaged like crap at the factory.

I think I'll just look for another brand!

[mean1010]

Cheers and we look forward to your Forum Favourites selections!


plan solution commission de surendettement - commission de surendettement, vous pouvez demander un dossier de surendettement.plan solution commission de surendettement

[tscoffee115]

Can you give some more sample question and answers. How great your info is! It really useful for me.

calcul pret assurance simulation taux emprunt immobilier - Taux emprunt immobilier. Comparez les offres d’emprunt immobilier, simulation emprunt immobilier, taux emprunt immobiliercalcul pret assurance simulation taux emprunt immobilier

[Richard G]

i was considering ampeg but ive read in other reviews lots of problems similar...im never buying ampeg now...i think im gonna go with a newer modeled gk.....i own an acoustic 120 head....a gk400rb....swr sm900 and a peavy mark (something) 80's 2 channel with graphic eq thats awesome....gk gets the punch i like i tried finding that punch in swr but cant really get it......

[bradcapo112]

Interesting thought, i completely agree with your perspective

comparatif simulation taux pret auto -taux pret auto differe selon la prise en compte ... calculent automatiquement le taux pour un prêt automobile donne.comparatif simulation taux pret auto

[owellwhatever]

Older Ampeg gear is awesome and reliable. Newer gear, like in the last couple of years, still has the same tone but their manufacturing was moved and changed and from what I hear that's when the quality started going downhill.

I bought a B2R head and SVT-410HLF cab new about 5 years ago, have played over 150 punk rock shows on them without a single problem. And they look like they've been gigged on at punk bars for 5 years, but still sound like new! So if you're gonna buy Ampeg, try to buy something a few years old.

[Shadi]

I wonder what Everett Hull (the founder of Ampeg) would think about this if he were still alive. I know since Loud took over, Ampeg has gone to the pooper. I know Jess Oliver has to be disappointed.

[Revvv]

I have an older Ampeg. Everything else I own is Hartke. I don't plan to see a new Ampeg in the stable any time soon.

When I had one of my Hartke heads fail due to my own stupidity (it fell over onto the face), Hartke shipped me the parts needed to fix it at no charge, with no shipping. They stand behind their product. Hartke doesn't try to rip off the customer with astronomical prices like many do either.

[EASonBass]

Dude, I wouldn't take anything from anyone out to gig with that was fresh from being repaired. No telling what the reliability results would be.

You may have dodged a bullet by having them miss the shipment. What if it crapped out again during the week you're on the road with it before getting to really give it a shakedown?

[LaklandBass]

I love my 8x10 but I must admit that the ampeg warranty fine print makes me not want their stuff. Not sure if its still this way but they had some fine print a couple years back saying that the warranty was void if used for a pro application. They considered any recording, performing or rehearsing to be a pro application. As in other than using it alone in your home without a recording will void the warranty. Sounds pretty shady when they are selling "pro" gear to imply that they wont vouch for it.

[two fingers]

I don't know. I see your point. But they did send you a replacement. They didn't have to. I would probably be pissed in your case too. But I do think they were making an effort to get it right.

[megadan]

tl;dr.

Sorry you're having trouble with your amp. From what I understand the current Ampeg management is not doing so well. Maybe in a few years the brand will live on under a different owner.

[basspro]

Originally Posted by two fingers

I don't know. I see your point. But they did send you a replacement. They didn't have to. I would probably be pissed in your case too. But I do think they were making an effort to get it right.

+100^

Alot of major amp manufactures have had a run of bad units at some time or another. I've owned several Ampeg bass heads with no problems.
But somebody did dropped the ball on getting this to you on time.