Alembic will not respond?

wes stephenson · #1 01-21-2011, 08:19 PM

So I sent my f1x to alembic for servicing. At first they answered the phone but now their not and when I leave a voice message they don't respond. This is the first time I sent anything to them for repair and I was wondering if anybody has an email address for them or any experience dealing with them... Thanks!

walterw · #2 01-21-2011, 08:42 PM

did you arrange an RA # and all that, or did you just mail it to them without their consent?

most music gear companies shut down for the holidays, and again for the NAMM trade show, which was just last week.

Rockmusician · #3 01-21-2011, 08:47 PM

First of all, it's They're as in They Are not "their". I also own a couple of Alembics and have had great luck with them. Give them a call at 707-523-2611

JimmyM · #4 01-21-2011, 08:53 PM

they've been in business 40 years...i think they'll get back to you soon enough

maybe they're working on your pre.

wes stephenson · #5 01-22-2011, 01:53 AM

i did call them and THEY didnt answer or call back. its been 2 weeks...

pierreganseman · #6 01-22-2011, 01:55 AM

well... nobody survives 35 years with a bad customer service :-)

patience :-)

sandmangeck · #7 01-22-2011, 01:58 AM

you certainly use hateful speech....

Hellbastard · #8 01-22-2011, 02:01 AM

You should try being a bit more respectful, don't you think?

wes stephenson · #9 01-22-2011, 02:06 AM

nah buddy its spell check from my iphone. cats always have smart alec remarks on this site instead of answering the question asked. if you dont have an answer then dont respond...

wes stephenson · #10 01-22-2011, 02:08 AM

and im sure the smart alecs have subscribed to the thread so yall can keep the argument going...

spiltcoil · #11 01-22-2011, 02:19 AM

I'll keep the thread going. Alembic doesn't care about you or your second hand pre amp and it most likely still sits in the box you sent it in under a big pile of other pre amps people like you sent in. Welcome to boutique heaven, where every whim of the customer is catered to promptly and professionally. Where the specific contract you have with the builder is open to interpretation and th input you give is always valued. Where inquiry involving said contracts is replied to steadfast and informative.

And don't call people names.

Hellbastard · #12 01-22-2011, 02:20 AM

Well. you got a question that you didn't answer. Want help? try being polite and remeber this is a forum where a lot of people are going to express their opinion no matter what.

Quote:

Originally Posted by walterw

did you arrange an RA # and all that, or did you just mail it to them without their consent?

Quote:

Originally Posted by Rockmusician

. Give them a call at 707-523-2611

**Chef** · #13 01-22-2011, 03:26 AM

Moderator Insert:
people....report bad posts, instead of quoting them or further carrying on, making cleanup more work for us, please and thanks.

One Drop · #14 01-22-2011, 03:42 AM

Quote:

Originally Posted by spiltcoil

I'll keep the thread going. Alembic doesn't care about you or your second hand pre amp and it most likely still sits in the box you sent it in under a big pile of other pre amps people like you sent in. Welcome to boutique heaven, where every whim of the customer is catered to promptly and professionally. Where the specific contract you have with the builder is open to interpretation and th input you give is always valued. Where inquiry involving said contracts is replied to steadfast and informative.

And don't call people names.

Good thing you don't generalize much. Did you have a bad experience with Alembic yourself?

murphy · #15 01-22-2011, 09:41 AM

i didn't get any response from their tech team when I had a problem, but I did get fantastic support and help from the alembic forum on their website.
OP should pose the question on there.

Rick Auricchio · #16 01-22-2011, 09:06 PM

It's NAMM week. Perhaps they're all away from the office. Ya think?

Arthur U. Poon · #17 01-22-2011, 10:11 PM

Keep calling and also send a message to Mica via the Alembic Forum on their website. I had to send my Europa-4 back to them for a neck/fingerboard problem that required a complete fretboard resurface and refret many years ago. IIRC it took quite some time and I also had some trouble getting in touch with them; but when bass was finally returned, it was flawless.

Be patient, IMO it will be worth the wait. If the individual department personnel are the same as they were back in the 90's, Ron Wickersham himself will most likely be the person doing the repair on your preamp, so it's in very good hands.

thetaxmiser · #18 01-22-2011, 10:25 PM

I have had experience with Alembic customer service. They are running on "Laid back hippie time". They don't return phone calls and don't respond to emails. On the other hand, when someone does answer the phone they are helpful and polite. In the end they will do a good job and treat you right, you just have to be patient while waiting for it to happen.

AztecViking · #19 01-22-2011, 10:29 PM

Quote:

Originally Posted by Rick Auricchio

It's NAMM week. Perhaps they're all away from the office. Ya think?

I did look for them at NAMM but couldn't find them. I was dying to finally play an Alembic bass myself. If they were there they were somehow left off of the exhibitors listings on the official map and guide they handed out there.

I was shocked that Bergatino was also not listed and if they were indeed there I never found them due to not being listed in that guide.

Good luck getting the item fixed!

Berger912 · #20 01-22-2011, 10:46 PM

i have talked to Mica a few times on the phone and she is nothing but helpful and professional. there must be a logical reason you are having trouble contacting them.