All Genz Benz products on "standby" by Fender ?? - Page 19

Bassist30 · #**361** 01-12-2013, 08:38 AM

Quote:

Originally Posted by willsellout

If Fender is actually handling the customers, that's a huge step down for everyone who owns or was considering a GB amp.

That is if you think Fender is step down from GB. Fender does have some nice basses.

wcriley · #**362** 01-12-2013, 08:42 AM

He was referring to customer service, not the products.
As whether or not it would be a step down, I can't say. Never dealt with Fender CS.

gjbassist · #**363** 01-12-2013, 08:44 AM

Quote:

Originally Posted by BillisCool

This thread is making me sad.

+1
I just got my first Genz Benz head a few months ago. One of the main reasons I got it was because of the excellent reputation they had for customer service. Now I'm hoping I don't have any issues with my head.

Bassist30 · #**364** 01-12-2013, 08:51 AM

Quote:

Originally Posted by jnewmark

Is this really the case, though ? I must confess that I don't watch a whole lot of TV, especially music videos, or online concerts, etc. Are lightweight bass heads really taking over the bass world, or are they mainly taking over TalkBass ? Locally, the only lightweight bass heads I have seen are the ones I take to a gig. When I do see concert footage, it's usually a stack of some sort, or a bass combo.

Many disagree, but I still think the light micro amp does not sound better than the elite ( SVT, Thunderfunk, DB 750 etc) heavier bigger power supply amps. At the bigger named concerts you usually see the heavier models, basically cause the players don't have to carry them. The same players usually at local gigs you will see micro amps. I do think the future you will see the Micro amps surpass the heavier powered supplied amps.

diglo · #**365** 01-12-2013, 08:57 AM

Quote:

Originally Posted by gjbassist

+1
I just got my first Genz Benz head a few months ago. One of the main reasons I got it was because of the excellent reputation they had for customer service. Now I'm hoping I don't have any issues with my head.

I just got my GB SM 12.2 out the shop. I didnt have any problems with GB warranty service. All I had to pay for was one hour of the local tech's time, GB covered the rest. And I purchased the amp used.

Bassist30 · #**366** 01-12-2013, 09:03 AM

Quote:

Originally Posted by wcriley

He was referring to customer service, not the products.
As whether or not it would be a step down, I can't say. Never dealt with Fender CS.

Well as far as fender I heard some good and some bad.

Proraptor · #**367** 01-12-2013, 09:10 AM

Fender sucks for warranty service

Mastermold · #**368** 01-12-2013, 09:35 AM

Quote:

Originally Posted by PurpleDrank

Not me. At first at least. I bought my first shuttle based on sound alone. It was only a couple of days later, after I called concerning a problem with the tube that it was delivered with -- and I got Jeff Genzler directly and had my problem fixed immediately, that I realized what I had bought into. After that, I bought into it again...and planned to buy into it some more.

GB was an oasis of customer service in the wasteland that is today's marketplace. If Fender squanders that reputation by bringing them under their enormous and shoddy customer "service" department, they are going to lose more money through lost sales then they will save by conglomerating service and repair work.

Straight up dumb.

Well that's just it, big company takes over small company and personal service gets lost. Fender has a customer service "department" (phone jockeys) who take down your complaint, type in your info and send it to another department, etc. Whereas before with Genz Benz you called and spoke directly with Jeff or Andy. It seems Fender has removed that direct phone access now. But I've seen since this thread started that Andy is still posting and pm'ing here on TB so looks like "all is not lost."

adivin · #**369** 01-12-2013, 09:38 AM

Yea but not in this thread :/. I wish he would have.

Jim C · #**370** 01-12-2013, 10:14 AM

BTW, GB is posting about amp questions as seen here:
Shuttle Max 9.2 owners/users effects loop question

Jeff Scott · #**371** 01-12-2013, 04:31 PM

Quote:

Originally Posted by Munjibunga

I take that to mean Walter Woods, because the micros haven't been around for 20 years.

That is correct, and Walter Woods was and still is a micro amp by any definition.

JimmyM · #**372** 01-12-2013, 09:16 PM

Quote:

Originally Posted by adivin

Yea but not in this thread :/. I wish he would have.

It would be ridiculous for Andy to reply in this thread. Andy is an amp designer, not a marketer. That's Hapa's gig to reply to questions like this. There was an SWR thread that went down this same road, and he said you'll find out at NAMM what's all going on. In the meantime, hey, why let that interfere with everybody's rampant and baseless speculation?

B-string · #**373** 01-12-2013, 09:31 PM

Here here, give that man a beer!!

rapidfirerob · #**374** 01-13-2013, 12:11 AM

I'm voting that things are fine in Genz Benz land.

klokker · #**375** 01-13-2013, 07:17 AM

Quote:

Originally Posted by rapidfirerob

I'm voting that things are fine in Genz Benz land.

Probabaly so. But I would add that all the Fender stuff I have is good equipment. My 2008 MIA P bass is great, and I have an old Bassman 250/115 that I've gigged and punished mercilessly for years without a problem.

It's too expensive, but that isn't just Fender.