First have your buddy take a look and see if the solder isn't just cracked and making bad, intermittent connection. Cheap, easy fix, that can make it as good as new.
If it's an older one, pre-Loud, it has probably got pretty good jacks. We spent extra to get good versions of that style jack. Purchasing complained all the time, but the owner (Gene Kornblum) told them to buy what we specified.
I have no idea where the jacks for post-SLM units come from, probably the lowest bidder (BAD attitude

).