Originally Posted by KJung
My guess is, something got tied up with his email system somehow. It is ALWAYS better to call if you really need information and are serious about having a question answered.
I'd say this was an anomaly or a tech glitch. He does not know you so it couldn't be personal. Jim B. avidly takes care of his customers. He spent time with Eric Papp on the phone developing the Berg Mod for the Summit TD-100. Jule creator of the Monique also conversed with Jim to be sure the Monique and IPs mate well. He cares what you think and often has anticipated some eq tweak you suggest.
I'm sorry you had that experience.
I think both Bergs & Bags are great products built by designers trying to deliver speaker systems that work for bass players in the real world.