Disappointed with Barefaced customer service.
I bought a Barefaced Big Twin T earlier this year. About a month ago I noticed that the rubber on one of the sidehandles was torn and I sent an email with a picture of the handle to Barefaced. Alex replied and asked me to send a better picture and said that he'd send me a new one. Well three emails and at least three weeks later there's no reply from Barefaced and no handle. I got lucky that it was just a faulty handle and not a driver, as apparently at Barefaced the old customers aren't important. I can understand that they have a lot of orders at the moment, but marketing isn't just about getting new customers, it's also about maintaining customer relations, because the people that already have good experiences with the company are more likely to deal with it again, that is IF they have good experiences...
Stingray Club #78