Dr. Bass Customer Satisfaction

mrjim123 · #1 09-05-2010, 02:37 PM

Sorry if this has been covered recently, but neither "Dr." nor "Bass" are valid search terms.

Months ago there were a lot of very dissatisfied Dr. Bass customers on TB. Has Dr. Bass's delivery and quality improved since then? Does anyone feel that Dr. Bass stills owes them either a cab or a refund?

I'm asking because I'm looking for even lighter weight cabs than my Avatar 2x10's; 44 lbs. each doesn't sound like a lot but I'm 59 and my back's not going to get any better. I'm also considering a used Schroeder or two, or even one of the new GK MBE cabs (although I hate the silver grills).

Munjibunga · #2 09-05-2010, 02:40 PM

Given their history here, I'm curious as to why you would even think about Dr. Bass. There are plenty of quality light-weight cabinets out there.

mrjim123 · #3 09-05-2010, 02:42 PM

Unless he's totally made amends I'm going to look elsewhere.

pacojas · #4 09-05-2010, 02:43 PM

Quote:

Originally Posted by Munjibunga

Given their history here, I'm curious as to why you would even think about Dr. Bass. There are plenty of quality light-weight cabinets out there.

+1

bongomania · #5 09-05-2010, 02:52 PM

There is no reason for any semi-sane person to consider Dr. Bass at all. If you search on "doctor" you will see that over a dozen people here are still waiting for either a refund or their cab, and some of them have been waiting for more than a year. Consider him dead (metaphorically).

mrjim123 · #6 09-05-2010, 03:00 PM

That's all I need to hear. Thanks. And whether I am even semi sane is highly debatable.

SMUTWORLD · #7 09-05-2010, 04:24 PM

Dr Bass aka Marc Serio should, and will, be jailed for his fraud. 11 months and counting on my order alone.

http://www.drasscabs.com
http://www.drbasscams.com
http://www.drbasscabs.info

waleross · #8 09-05-2010, 04:45 PM

I'm glad I never did buy from DrBass before i bought my FenderProCabs,I called the people at Acme speakers and actually spoke to the owner/pres. . He was very nice(didn't try to hustle me etc. ) and it turned out I went with something else more suitable for me. However, Acme seemed like a stand up company and I might get something from them in the future. Customer service comes first and that DrBass can make all the great cabs he wants but I'll never go in that direction......

gjbassist · #9 09-05-2010, 04:54 PM

The only way to by a Dr. Bass cabinet is used! I love my Dr. Bass 1580 cabinet that I got from a fellow TBer. Best sounding cab I have owned. It's a shame his customer service is so terrible!

cybersnyder · #10 09-05-2010, 04:59 PM

Quote:

Originally Posted by SMUTWORLD

Dr Bass aka Marc Serio should, and will, be jailed for his fraud. 11 months and counting on my order alone.

http://www.drasscabs.com
http://www.drbasscams.com
http://www.drbasscabs.info

He won't. It will be considered a contract dispute and the DA won't do anything. They have bigger fish to fry. But be careful in setting up protest web sites. You could end up getting yourself sued. Professional legal advice is greatly advised.

Sliderbass · #11 09-05-2010, 05:15 PM

...and that's all I have to say about that...

iualum · #12 09-06-2010, 10:41 AM

Quote:

Originally Posted by SMUTWORLD

Dr Bass aka Marc Serio should, and will, be jailed for his fraud. 11 months and counting on my order alone.

http://www.drasscabs.com
http://www.drbasscams.com
http://www.drbasscabs.info

...the good Lord willing !!!...

Rumblefisher · #13 09-06-2010, 11:13 AM

Quote:

Originally Posted by mrjim123

Sorry if this has been covered recently, but neither "Dr." nor "Bass" are valid search terms.

Months ago there were a lot of very dissatisfied Dr. Bass customers on TB. Has Dr. Bass's delivery and quality improved since then? Does anyone feel that Dr. Bass stills owes them either a cab or a refund?

I'm asking because I'm looking for even lighter weight cabs than my Avatar 2x10's; 44 lbs. each doesn't sound like a lot but I'm 59 and my back's not going to get any better. I'm also considering a used Schroeder or two, or even one of the new GK MBE cabs (although I hate the silver grills).

Call Don Oatman at Low Down Sound.

Info on website:
Don Oatman, LDS
ldscabs@yahoo.com
313-205-0354

You will be a happy customer with an excellent cab.

SMUTWORLD · #14 09-06-2010, 11:18 AM

...anyone out there who used the US Postal Service in ANY way, i.e. USPS Money Orders, or US Mail for payment, or correspondence with Dr.Ass on undelivered orders PM me and I'll provide information to get on the train with the ongoing investigation/action.

kesslari · #15 09-06-2010, 11:56 AM

For the record (since the infamous Dr. B seems to be "up" again)
here are a few threads that are worth reading.

Dr. Bass (Doctor Bass) - Customer Service Thread - Complaints & Concerns (Part II)

http://www.talkbass.com/forum/showth...=603775

Anyone live near Myrtle Beach that can go check on DR.Bass?

If one person was saying "I've waited a year or more, asked for a refund, and got nothing either way", you could dismiss it.
When it's a dozen (or dozens?) of folks telling the same sequence of events, you gotta call it like it is - too ugly.

SMUTWORLD · #16 09-07-2010, 11:16 AM

Quote:

Originally Posted by mrjim123

That's all I need to hear. Thanks. And whether I am even semi sane is highly debatable.

...another potential DBV (Doctor Bass Victim) averted. Good decision!
I'll keep this up until I receive my refund. 11 months and counting.

bassplayer7770 · #17 09-08-2010, 07:02 AM

Quote:

Originally Posted by CFclef

Call Don Oatman at Low Down Sound.

Info on website:
Don Oatman, LDS
ldscabs@yahoo.com
313-205-0354

You will be a happy customer with an excellent cab.

That's what I was gonna say. Just say you want a lightweight 210 cab, and I'm sure Don could build you something to suit your needs.

bcb123 · #18 01-08-2013, 08:13 AM

I can't believe this! I don't get on this forum very often (obviously by what I'm about to relate), but now I feel sooo stupid. I saw a post awhile back on this forum about how good a Dr. Bass cab sounded so I googled it. I liked the look of the cabs so I went to Marc's website. I have a few extra 15's that I've been looking to find empty cabs for. The website said they have been away for a bit but were going to be going again soon. I emailed Marc to let me know when he's back online, knowing nothing about his history at all. He emailed me back a coulple of pics for 2 empty cabs and before I did any research, I used paypal to give hime 500 bucks for the pair. Now I come on the forum and it turns out he's maybe a crook! I will let you know if I receive them or not but I'm soooo bummed about not doing my research. It's just not like me to do this. Now I feel like a Basstard!

cybersnyder · #19 01-08-2013, 08:23 AM

You may be okay since it's unloaded cabs. He delivers some things and I think what really caused things to snowball was that he couldn't front the money for the speakers and crossovers. Not making any excuses for him. If he doesn't deliver, file a claim with PayPal. Hopefully you didn't gift the money.

bcb123 · #20 01-08-2013, 09:30 AM

Thanks for the note of encouragement Cyber! Let's hope he is on the up and up now. He sure was enjoyable to talk with on the phone and we had a lot in common bass-wise. I had no reason to doubt him from any of the emails and then the phone conversation. I felt real good about it until I read the bad news about his past dealings with customers. I check into the paypal gift option you spoke of.