Epifani customer serves

[funk generator]

See post #10

[funk generator]

Yes I know i spelled service wrong lol

[cnltb]

Originally Posted by funk generator

Yes I know i spelled service wrong lol

..and schematics
and their
and word
and functional...

I left out a couple of punctuation and grammar things .

On a more serious note; I really hope your problems get solved soon and with no hassle!
good luck!!

[ErnieD]

if you dig the gear, hate the CS but not the gear. I really dig my two UL 410-II's but after talking to someone there on the phone when I had a general question, I think I'd just have my cab(s) serviced locally if I needed that.

And I did need that last year and I did get it serviced local and they just found a minor thing, tweaked it and gave it back to me no charge. I woulda paid thru the nose to have to send it and all back to NY for a no issue service. But that's just a cab thing, if only they can service your amp well your stuck.

But once my gear is outta warranty, I've always had em serviced by local repair shops with very good results. Good luck. OH and always keep backup gear, if just a older, used Peavy or Markbass head. My older, used backup F1 goes to all my gigs, stays under my car seat, just in case.

[funk generator]

lol CN , i know my spelling is horrid. Grammar I choose to ignore

@ ernie. I agree I love my PS210 to death, and my PS600 head. I tried to have it serviced locally, but no local tech's would do it without schematics.

I actually have a markbass LMII as a backup, but my friend droped it out of the back of a land cruiser and hasent had the cashola to fix it for me yet. Because of this i tend to borough his amp the most lol.

When i get some cash, Ill be gettin an aguilar DB112 to pair up with the Markbass, so well see how the epifani tone holds up afterwards.

Im alittle shocked there customer service is as bad as it is. I would have expected differently from the quality they maintain.

[gregbackstrom]

Originally Posted by funk generator

So I'm getting fed up with epifani.
Epifani are some of the best sounding amps I've used, and I love mine to death. However, I've had my PS600 at the shop for months now!

First they refused giving schimatics to my local amp tech so i had to send it to them. Ok big deal, i can see there logic.
SO i send it in. They never return the voicemails i leave, they rarly return my emails, and I havent heard one workd about my amp.

THis is currently my only (hopefully soon to be) fuctional amp, Im having to scrounge beg and borough anytime I need to play bass. Im getting anoyed to the point of considering selling my epifani gear (even though i love it) and switching to aguilar/markbass.

Has anyone else had this bad of customer service issues with them?

I had the same problem with them several times with my 902C. They would keep it for weeks and tell me there were no issues. I'd have it back for a month and it would start cutting out and/or distorting. I finally got rid of the amp at a huge loss and vowed that I would NEVER buy another piece of Epifani gear again. I've also sold my UL-410 and UL-310.

Thank God for manufacturers who actually care about their customers, like Genz Benz and Bergantino (and Mesa, Aguilar, Michael Pope, Peavey, etc.). These guys have earned my business through their great customer support.

Good luck with Nick & Shawn! You'll need it!
Greg

[bassdoubler]

yeah bad CS is the first thing to turn me off from wanting to use a company's gear....even if I LOVE the sound! It just leaves me with a bad taste in my mouth and unfortunately Epifani is just not in a great place these days and their CS reflects it. I own a T-215UL and S1 UL-310. GREAT cabs. I've even played the 502 head and loved it. But the few times I've had to contact the company it has been rather difficult and to me that just shows disrespect to the customers. I mainly use EA gear these days, and an email to Larry, the CEO, is sometimes answered in minutes!

[cjazjef]

nick's lack of response is pathetic and shows his complete lack of respect for the individual customer(no offense but your lack of response warrants it)..i love the sound but been trying for a month now to get a tweeter..emails never get returned..i guess if my email was cjazjef@bonatology.com i might get a quicker response.

[DWBass]

I know Shawn and I linked him to this thread. He told me he contacted funk generator. I'm hoping he did.

[funk generator]

He did they set everything right. Turns out i jumped the gun and they were moving. Now i feel like a bit of a douche lol.
Not even charging me for amp repairs and completly rebuilding it drom the inside out.

[The Diaper Geni]

Originally Posted by funk generator

He did they set everything right. Turns out i jumped the gun and they were moving. Now i feel like a bit of a douche lol.
Not even charging me for amp repairs and completly rebuilding it drom the inside out.

Don't feel bad. Many of us LOVE the Epi tone but feel their CS is lacking.

For me, the CS is hit and miss. I've had great service and conversations with Nick. But it is hard to get a response from them quickly. And let's face it: If you're a gigging player and a piece of your gear goes down, chances are you need it fixed quickly!

I've been an Epifani user since the late 90's and have had lots of Epi cabs. T Series, NYC, S1, S2. And all of them have been top notch and have been great gigging tools.

I guess what I'm trying to say is, if you like the Epifani tone, don't throw the baby out with the bathwater. And to the crew at Epifani, be aware that you may need to update your policies on CS.

[zenrad]

I dunno...I've been biting my tongue and refraining posting anything about my ordeal with EPI customer service and Nick Epifani trying to get my PS112 repaired...or even looked at.

Moving? That's what I just heard last Friday. Maybe they moved again, I don't know.

Emails, unanswered, calls, no replies, weeks later a followup call asking for my address to send a replacement cab, and now I got a phone call like this...

"So what was wrong with the cabinet?"
"I sent a detailed description on the form you had me send you"
"Well, this cabinet is over three years old...I sent you another one already...you bought this in 2009!"
"Yes, now it's 2011, so it's been 2 years and a few months. I sent you a copy of my receipt. The cabinet has a three year warranty"
"Yeah, ok, so where was it making noise?"
"I gave a detailed description on the form you sent me"

So I told him in detail, again, just like I did on 8-16 when I was told he would look at it and take care of it right away and then call me back the next day. I never heard from anyone until last week.

Now I'm told to just wait and they will call me back because they already sent a replacement but they can't seem to make the cabinet make the rattling sound I described.

This is loopy. Nick was telling me my cab was out of warranty until I remided him that March 2009 was less than three years ago. Fortunately I have an amazing TB115 to use, but I'm done with Epifani gear. There are other small cabs for me to use and if I have to wait 2 months to get this bizzare runaround just to get a cab repaired under warranty it's not worth it for me.

I have been polite and professional in my replies and responses to Epifani (I'll send my email chain to anyone interested), it's possibly the worst customer service I've ever had to endure. I don't even care if I get my cab back at all. They can throw the thing away at this point, I'll give them a $400 gift like that just to not have to deal with the insanity that is Epifani customer service.

I will give anyone a break, but folks should know what they are about to deal with when they do business with a company. I've been trying to get this cab fixed since July, and I still have nothing.

[gregbackstrom]

Originally Posted by zenrad

I dunno...I've been biting my tongue and refraining posting anything about my ordeal with EPI customer service and Nick Epifani trying to get my PS112 repaired...or even looked at.

Moving? That's what I just heard last Friday. Maybe they moved again, I don't know.

Emails, unanswered, calls, no replies, weeks later a followup call asking for my address to send a replacement cab, and now I got a phone call like this...

"So what was wrong with the cabinet?"
"I sent a detailed description on the form you had me send you"
"Well, this cabinet is over three years old...I sent you another one already...you bought this in 2009!"
"Yes, now it's 2011, so it's been 2 years and a few months. I sent you a copy of my receipt. The cabinet has a three year warranty"
"Yeah, ok, so where was it making noise?"
"I gave a detailed description on the form you sent me"

So I told him in detail, again, just like I did on 8-16 when I was told he would look at it and take care of it right away and then call me back the next day. I never heard from anyone until last week.

Now I'm told to just wait and they will call me back because they already sent a replacement but they can't seem to make the cabinet make the rattling sound I described.

This is loopy. Nick was telling me my cab was out of warranty until I remided him that March 2009 was less than three years ago. Fortunately I have an amazing TB115 to use, but I'm done with Epifani gear. There are other small cabs for me to use and if I have to wait 2 months to get this bizzare runaround just to get a cab repaired under warranty it's not worth it for me.

I have been polite and professional in my replies and responses to Epifani (I'll send my email chain to anyone interested), it's possibly the worst customer service I've ever had to endure. I don't even care if I get my cab back at all. They can throw the thing away at this point, I'll give them a $400 gift like that just to not have to deal with the insanity that is Epifani customer service.

I will give anyone a break, but folks should know what they are about to deal with when they do business with a company. I've been trying to get this cab fixed since July, and I still have nothing.

I didn't have any trouble with my Epi cabinets when I owned them, but their response to your concerns reminds me very much of how they treated me with my 902-C that would lose power and/or distort intermittently. Nick would tell me that he would replace my amp if they couldn't fix it, and Shawn would tell me he'd tested it and there wasn't anything wrong with it. At one point, I told him I'd rather have them keep testing it until it acts up because I had bought a MB LMII as a backup. Nick was indignant that I had bought a mass-produced head with a much-worse track record for reliability than Epifani. I told him that so far, the MB had been more reliable than the 902-C for me.

Ironically, I bought the Epi head (the most expensive amp I'd ever purchased) after getting rid of an Eden 1205 (the second-most expensive amp I'd ever purchased) because of all the bugs and horrible CS at that time. I felt sort of betrayed, because everyone seemed to think Epifani was a great "customer-friendly" company.

Today, life is much better! My performance gear is Genz Benz, TC Electronic, Peavey (tube amps), Mike Pope, Aguilar, Bergantino. These guys have all demonstrated that you don't have to overpay for great design and build quality, or for great customer service. None of my stuff from any of these guys has gone down, but I know from all the TB testimony that I'll be taken care of if it ever does!

Greg

[zenrad]

Here's an update.

Once again Nick Epifani has made up some loopy story - a week ago he said he already shipped my cabinet.
Last Thursday he said he was shipping it the next day or Monday.
Tonight I got a message from Joe Epifani that they gutted my PS112 cab and are going to put the speaker and horn in an old UL cabinet and send it to me tomorrow, but they don't have my shipping information, even though I sent it to them about 4 times now.

A UL cabinet?

This entire experience is just pathetic.