Genz Benz Warranty Experience?

**younggun** · #1 02-01-2011, 01:10 PM

Having recently had my Markbass combo go bad on me, and then running into their horrible Stateside service (or lack thereof more accurately) I am now in the market for a new amp. Understanding that any equipment could have issues, I am looking at some Genz-Benz equipment, but would like to have some opinions on their service (whether under warranty or not) from folks who have had any experience with getting service for a problem. Thanks in advance.

deekay911 · #2 02-01-2011, 01:12 PM

Just read any of the Shuttle mega-threads - you will be amazed at their level of cutsomer service - hell one time I called them I spoke to Jeff Genzler himself!

Medford Bassman · #3 02-01-2011, 01:16 PM

I agree read the other threads. I have spoken to Jeff Genzler at least half a dozen times. THey have lawaysa solved my problems professionally and quickly.

Cannot recommend them highly enough!!!

twinfallsbass · #4 02-01-2011, 01:16 PM

Genz Benz is the leader in Warrenty/non Warrenty issues. I dropped my new Shuttle 9.0 on the ground causing the front chassis to be pushed in where master volume knob is located. It was totally my fault and Jeff fixed it FREE OF CHARGE. He did not have to do that and I would have willingly paid for the repair. That is customer service, the LAST thing you should worry about is the warrenty of a Genz Benz product

christw · #5 02-01-2011, 01:19 PM

Genz Benz (and Hartke) are two brands that I've heard a whole lot of good stories about on this board. (Larry Hartke posts on here whenever people have issue with his amps!)

DWBass · #6 02-01-2011, 01:21 PM

Yep! I spoke to Jeff personally. Had some scratchy pots and he said send it in. Cleaned 'em up for the cost of shipping it to them!

KsPiNeSh · #7 02-01-2011, 02:15 PM

Everyone at Genz is top-notch. Been using their gear for almost a decade now and the few minor issues I've had were all handled quickly, thoroughly, and with incredibly courteous communication. As noted above, there are other companies that offer similarly excellent service, but there are none better.

Drifta · #8 02-01-2011, 02:20 PM

Amazing. Had an issue with my shuttle, they paid all the shipping, returned in 2 days with free shirts n stuff. Great guys.

**mikeddd** · #9 02-01-2011, 02:23 PM

I've had identical customer service experiences with GB (and Jeff!) to what's been posted. They are truly a class act company in all respects.

**Freddels** · #10 02-01-2011, 02:23 PM

I had a lightening strike on my house and it killed my Shuttle 6.0. I contacted Genz figuring it wouldn't be covered by the warranty but still needed it fixed. They fixed it and didn't charge me. I only had to pay for shipping back to AZ.

Genz leads the pack on customer service. Many of the other companies could learn a thing or two from these guys.

kaiser_sosea · #11 02-01-2011, 02:26 PM

Genz is the best in the business when it comes to CS!

tekhedd · #12 02-01-2011, 02:35 PM

They are great for non-warranty service issues too. Absolutely recommended.

acleex38 · #13 02-01-2011, 02:53 PM

Agreed 100%! I can't imagine a more ideal approach to CS than the GB folks.

Top_Ten · #14 02-01-2011, 03:04 PM

From personal experience, Genz is the absolute best in this regard.

powerbass · #15 02-01-2011, 03:50 PM

I emailed GB tech support over the weekend with a really simple (dumb) question not expecting to hear back until sometime during the week. I got an email from Jeff Genzler himself on Sunday, responded with a very positive email. Not only do they make great gear they have the best CS!

**younggun** · #16 02-01-2011, 05:00 PM

Thanks for the input all. A reputation for reliability is always a factor in any product investment for me, but the willingness of a company to back up its goods IF there is a problem is becoming a bigger factor. Its seems that every mass produced electronic device I buy lately (if its not a completely custom made piece from a small boutique custom builder) is developing problems, regardless of manufacturer. I'm sure it has a lot to do with cheaply made components with built in lifespans that are the only alternatives for some of these manufacturers...cost, supply, etc. Way of the world I guess. If a company is willing to back up its product after the sell, provide a decent service network, and is sincerely interested in making their clients happy they seem to be the exception and not the rule. Good to hear Genz is that kind of company.

**JxBass** · #17 02-01-2011, 05:02 PM

Phenomenal. Jeff will often jump right in, even handling even the initial request or issue.

OldBaldyBassGuy · #18 02-01-2011, 05:08 PM

Totally in agreement w/GenzBenz's fabulous reputation for great customer service. Not sure how you could beat it.. Had the same experience w/having Jeff Genzler take my call and got my problem solved pronto and w/ no charge. Top-notch customer service, period.

NecroticImbecil · #19 02-01-2011, 05:28 PM

What they said.

Consider this: everyone on TB agrees on this. That is true of nothing else.

**younggun** · #20 02-01-2011, 06:41 PM

Quote:

Originally Posted by NecroticImbecil

What they said.

Consider this: everyone on TB agrees on this. That is true of nothing else.

Heheh, that IS true so far. Don't know that I've ever seen a thread yet with 100% agreement.