GK MB 500 - defect

Gamabass · #1 11-07-2011, 11:18 AM

Hello Personal,

I bought a GK MB 500, and the chave/botão, that works the boost/master B (picture encloses), it is with defect, I will have to change her. The problem is that here in Brazil, now, in the authorized ones they don't have the piece (picture) for replacement and they told me that you/they don't know when they will have the piece.
He/she would like to know somebody could help myself to get that piece as soon as possible, his/her model is "S3."
Thank you

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willsellout · #2 11-07-2011, 11:32 AM

You need to call Gallien Krueger and speak to them about this.

BassmanPaul · #3 11-07-2011, 11:57 AM

Yes you do! If you try to replace this part yourself you will void your warranty.

Gamabass · #4 11-07-2011, 11:58 AM

The representative here in Brazil he/she doesn't have the piece in stock and for us to make the request will arrive only in 2012. I already entered in contact in GK oh in the USA. Now I will await his/her answer. Otherwise I don't know what to do.

Brian Clark · #5 11-07-2011, 12:06 PM

Hello Gamabass,
I recieved your email and have forwarded it to our parts department. We will be sending you out this part at no cost. Once you recieve it, please have an authorized service center install it for you.

Gamabass · #6 11-07-2011, 12:29 PM

Quote:

Originally Posted by Brian Clark

Hello Gamabass,
I recieved your email and have forwarded it to our parts department. We will be sending you out this part at no cost. Once you recieve it, please have an authorized service center install it for you.

Hello Brian,

I already sent other e-mail to you.
I await his/her return.
Thank you.

clauscaixa · #7 11-07-2011, 12:37 PM

Brian Clarke

This is absolutely amazing. This kind of service makes me double proud of being GK gear owner.

Thanks

danomite64 · #8 11-07-2011, 02:33 PM

Yeah, great customer service. Of course, my 800RB seems determined to never let me experience said service first hand.....

Gamabass · #9 11-08-2011, 10:01 AM

Quote:

Originally Posted by Brian Clark

Hello Gamabass,
I recieved your email and have forwarded it to our parts department. We will be sending you out this part at no cost. Once you recieve it, please have an authorized service center install it for you.

Hello Brian,

Did you receive my e-mail with my address to send the piece?
Please I await his/her answer.
Thank you.

TinIndian · #10 11-08-2011, 10:03 AM

Gotta love GK!

Gamabass · #11 11-08-2011, 12:18 PM

Quote:

Originally Posted by TinIndian

Gotta love GK!

I also like a lot equipments of GK. Now I only need to repair my MB 500!

Jason Brown · #12 11-08-2011, 09:35 PM

Quote:

Originally Posted by danomite64

Yeah, great customer service. Of course, my 800RB seems determined to never let me experience said service first hand.....

Do what I did. . .get tangled up in your instrument cable and fall down, ripping it from the 800RB. That should be enough to liberate the nut from the input jack, and if your experience is anything like mine, you'll have to wait minutes for a reply to your e-mail request for a new nut, and a couple of days to have 2 free replacements and some stickers.

Gamabass · #13 11-09-2011, 09:28 AM

Quote:

Originally Posted by Brian Clark

Hello Gamabass,
I recieved your email and have forwarded it to our parts department. We will be sending you out this part at no cost. Once you recieve it, please have an authorized service center install it for you.

Brian,
Please, he/she would like to know already sent the piece?
I am without using GK MB 500 and I need the fastest possible of changing the piece.
I await answer!

Brian Clark · #14 11-09-2011, 04:49 PM

Yes, the parts department has processed the part order.

**nervous** · #15 11-09-2011, 06:58 PM

FWIW, the level of support demonstrated in this thread was the tipping point in my decision this week to try a GK MB500. I don't anticipate needing anything anytime soon but it sure is comforting to know that it's available if I ever do. Well done.

jmlee · #16 11-09-2011, 07:25 PM

Quote:

Originally Posted by nervous

FWIW, the level of support demonstrated in this thread was the tipping point in my decision this week to try a GK MB500. I don't anticipate needing anything anytime soon but it sure is comforting to know that it's available if I ever do. Well done.

Me too! And I just got my MB500. It's a mighty mite!

Gamabass · #17 11-10-2011, 04:02 AM

Quote:

Originally Posted by nervous

FWIW, the level of support demonstrated in this thread was the tipping point in my decision this week to try a GK MB500. I don't anticipate needing anything anytime soon but it sure is comforting to know that it's available if I ever do. Well done.

Really,

Brian Clark of GK is being very kind with me.
That with certainty makes the difference to acquire an equipment. We can be calm that we will have attendance, same not being of the same country, that is fantastic. Now I am calmer. I am only awaited to arrive the piece soon to make the repair. rsrsrsrsr.

CONGRATULATIONS and forced to Brian Clark and the team GK.

Gamabass · #18 11-16-2011, 06:36 AM

Brian, did they already send me the piece?

Gamabass · #19 11-17-2011, 04:41 AM

Quote:

Originally Posted by Brian Clark

Yes, the parts department has processed the part order.

Brian,

Am I awaiting the piece of GK MB 500?? He does more than 15 days that cannot use him/it, I am needing he, because it is the only head that I have.

Please answer me!

Gamabass · #20 12-06-2011, 03:47 AM

Hello personal,
I thank the for every team of GK USA and especially to Brian and Lany, for the attention that had given to solve my problem. It arrived the part so that I can make the repair in my GK MB 500.
The team GK USA is of congratulations!!!!!!!!!!!