Mars Amp Repair: Where to get amps repaired in Denver, CO

[Mars amp repair]

Hello folks,
Here at Mars we pride ourselves as being the customer's advocate. It distresses me to see posts like this one...esp when the customer has not given us the chance to check things out & make things right. (see prev post at bottom)

Even though it has been since September last year, I'd still be willing to give this customer his money back on this repair as long as we have the chance to talk & figure out what went wrong. We would have done that back in September if we had been informed of the problems.

I would like this customer to contact us & see if we can work out an arrangement. I'm not able to find a 'space echo' in my search of our files from 9-10, so I cannot contact this customer.

As we all know electronics and mechanics aren't perfect & things go wrong...that's why we have a very liberal 90 day warranty.

Thanx, glen - glen@MarsAmpRepair.com - Mars Amp Repair - Englewood, CO 720-457-3300 www.MarsAmpRepair.com

"Originally Posted by rbbrchkn View Post
NBS is the best tech around CO, but because of that he's always backed up.

If you're sick of having the amp out of commission, I'd avoid Mars- I've had two amps and a space echo go through there and sit for weeks and weeks, and none of em' were fixed properly when they came back. Those repairs were a year apart, and Glen (the shop owner) was the one doing the work. Arrrgh, to say the least.

I think Robb's turns things around fairly quickly, from what I've heard, and they're pretty good about taking things back if they don't quite fix it the first time. Although, if you've already had your amp in the queue for that long at Service Dept Online, I'd just go down there and raise all kinds of **** until they promise to turn it around immediately. Best of luck to ya.

[moebass]

I just have to say that mars amps is a great place to take your amp.They fixed my Eden e300t in less than a week.When they called me to come and pick it up.I told them I could not make it untill sunday(they are not open on sunday)because of work.The nice people at Mars Amp Repair said they would open up on sunday just for me.This was kind of big deal,because I live in Wyoming and its a 2 hour drive just to get to Denver.

[metron]

Originally Posted by AccountantNut

MARS.......I hope you don't expect a timely repair or customer service. They have a fee for "Rush" stuff and they struggle to get you a quote after sitting on your gear for a couple of weeks. They have had mine for over a week and I can't get a call back from them.

The only thing on the "ticket" they give you says is that they are not liable for lost, damaged or stolen gear. Makes you wonder what their insurance policy DOES cover.
They also never answer the phone, and right now the phone and fax lines don't work at all.....I hope I can get my gear back from them so I don't have to go to small claims court.

Take it somewhere else unless you are buddies with them or something. Otherwise don't expect any type of service.
I just want my gear back.

Just over a week and you are thinking about small claims court? You can't be serious! All amp repair places take some time. Want a real trip take your stuff to NBS which from what I understand ironically means no bs. He will fix it whenever he feels like it. Literally. I waited months for nothing. And there is a inversely proportional relationship between the frequency of inquiring and the odds your amp will get fixed at all. Could be worse dude.

[Mars amp repair]

Hello folks,
Yes it is true that we are crazy busy & have been for quite some time now.

We have 6 techs including myself & are setting up another bench to find a 7th so we can be more caught up. finding amp techs these days is a very difficult endeavor. there aren't many folks left that are musician's & know there stuff about repairing musician's gear...but we'll keep trying. Ad should be showing up on Craigslist here soon.

Now, we are a small business and do struggle at times to answer all the phone calls as we're very busy trying to get things repaired & aid my techs in being more efficient. Our phone message indicates this, also.

We are having a computer server system installed that will allow us to give the customer a complete receipt at the time of drop-off. We also have never been comfortable with only giving a nondescript claim check. All this quite an investment. We are always striving to streamline our business to be more efficient.

I sure wish 'Accountnut' would contact me (right now e-mail gets the quickest response), so we can resolve his issues.

As to the 'rush charge', we have actually stopped taking them for now as we don't want to push the non-rushed repairs back any further.

We also have a system where we take a deposit of $40 (which goes against the repair), write up a ticket & put it in the cue. We call the customer when their ticket comes up & once they get the item to be repaired to us, we get to it in a few days. That way if the item mostly works or they just don't want it sitting here for 2+ weeks waiting, they can avail themselves of that option. All designed to make the whole repair experience more customer friendly.

Past that, I'm all ears for improvements when a small business is actually being rather successful.

'Accountnut', please contact us by e-mail & allow us work with you...thanx, glen

Btw bass players, we are now authorized to repair MarkBass equipment in & out of warranty.

[AccountantNut]

metron,
I'm not saying a week+ is an unreasonable time to have the work done. I saw how many amps were there. I'm saying it is an unreasonable time to not even have been contacted when all I have is a non-descript receipt, an unreasonable disclaimer and a gig in 5 weeks. I'm glad to hear Glen has a more reliable process in mind regarding the receipts.
And a sincere thanks on the NBS heads up metron.......thanks.

mobass,
Glad you have had a positive experience about MARS and thanks for the comment. I also have friends who have, which is why I'm so disappointed. Perhaps I'm the anomaly.

Glen,
I'm a huge supporter of small business. That is why I chose your company. Glad you are doing well. Truly.

Regarding your post: "I sure wish 'Accountnut' would contact me (right now e-mail gets the quickest response), so we can resolve his issues."
I actually did speak with you yesterday personally. You said you would put a tech on it to get me an update by the end of business today. 5:30 PM and alas. No call or contact of any sort.

I'm not trying to be a jerk here, or beat down a small business who helps musicians. I'm just trying to get some sort of communication here so I can plan for my rehearsals and gig. Instead I'm getting beat up for asking for a little customer service like I'm being unreasonable.
Am I the customer here? Am I missing something?

I will look for today's follow up tomorrow I guess............

[Mars amp repair]

Ok now we're getting somewhere, but I still don't know who you are or what your gear is.
I'm sure I gave your ticket to a tech but I have 5 techs & many units so I need to know who you are so I can follow up on your progress.

Please e-mail/call me and confirm who you are so we can keep moving forward...thanx, glen

[AccountantNut]

I got the cab back (fixed an out of phase speaker $79.85) and it seems to be working better at the moment. They are obviously very busy, so plan accordingly. The MARS tech Frank I spoke to was knowledgeable and friendly.
Debbie Whatley, Owner was very pleasant when I went to pick it up.
I may use them again if I don't need it in a rush.

[Nightlyraider]

So next time ask for help on forums?

For all the trouble created, a couple wires were swapped terminals.

[AccountantNut]

Trust me Nightlyraider. Next time I will be doing my own work and utilize the forum ......I have in the past. And I will again. And it will save me the $80, frustration and some gas.

Live and learn.
I was just trying to follow up with a post as polite as I could muster since Frank and Ms. Whatley tried to remedy the situation to the best of their ability which I appreciated.

Take care