Music123 return policy

[ausf]

I'll most likely be using them for the GK Combo. MF was phenomenal when I needed to send a Bassman back (blown horn), printed out their return label and went to UPS, then they second day aired me a replacement.

Has anyone had to return to 123 and if so, was it a problem?

[JxBass]

It's the same company - won't be any problem if you follow their guidelines.

[Yerf Dog]

Originally Posted by JxBass

It's the same company - won't be any problem if you follow their guidelines.

Guitar Center too.

[jkramer5]

Returned a dud bass to Music123 2 Christmas's ago. Not a problem at all. As above same company owns them all, return policies and procedures are generally the same.

[Laurent]

My experiences with Music123 have been very, very good. I had to return three pedals recently because they did not have the tone I was looking for.
I delt with two or three different reps over the phone on different occasions and all were courteous, friendly and efficient. A real pleasure to do business with. I followed-up with a phone call to make sure they had received my package and they confirmed my credit card had been credited. Again fast and efficient. I can't say enough good things about the quality of their customer service. In a competitive environment where prices are often the same and products are the same it's the customer experience that will make the difference and these people understand that.

I also took a customer survey with a $5 or $10 gift card as a reward for taking the survey. Music 123 wanted to survey the customer experience. I took the survey and it stopped abruptly after the second question. A message came up saying I did not qualify to take the survey (I guess because of my response). I was mildly disappointed not to get the gift card but moved on. Well today I received a $20 gift certificate acknowledging their survey had gone wrong and people had complained. WOW, what a nice surprise and what a nice way to turn a negative experience into a positive one. Again, big company or not they seem to understand the value of treating their customers well or even very well.

[ausf]

Thanks guys, didn't know it's was such a huge entity. No wonder the prices are always tightly controlled.

[B String]

No issues whatsoever with returns. AS a matter of fact, when
I called to let them know the amp I bought looked like it may
have been a return, they offered me another amp or another
$50. off on the one I already had, and was happy with.

[JxBass]

Originally Posted by B String

No issues whatsoever with returns. AS a matter of fact, when
I called to let them know the amp I bought looked like it may
have been a return, they offered me another amp or another
$50. off on the one I already had, and was happy with.

I've had them offer me a discount when I asked to return a new item with no issues (changed my mind or didn't like) within the Return Period.

[MX21]

Originally Posted by Laurent

My experiences with Music123 have been very, very good. I had to return three pedals recently because they did not have the tone I was looking for.
I delt with two or three different reps over the phone on different occasions and all were courteous, friendly and efficient. A real pleasure to do business with. I followed-up with a phone call to make sure they had received my package and they confirmed my credit card had been credited. Again fast and efficient. I can't say enough good things about the quality of their customer service. In a competitive environment where prices are often the same and products are the same it's the customer experience that will make the difference and these people understand that.

I also took a customer survey with a $5 or $10 gift card as a reward for taking the survey. Music 123 wanted to survey the customer experience. I took the survey and it stopped abruptly after the second question. A message came up saying I did not qualify to take the survey (I guess because of my response). I was mildly disappointed not to get the gift card but moved on. Well today I received a $20 gift certificate acknowledging their survey had gone wrong and people had complained. WOW, what a nice surprise and what a nice way to turn a negative experience into a positive one. Again, big company or not they seem to understand the value of treating their customers well or even very well.

As further proof that they are the same company, I just went through the same survey thing with Musician's Friend. Got the "Oops, here's a $20 gift certifcate" email today.

MX

[staccatogrowl]

No problems

[spankdaplank]

+1