The reason for filling out your profile is that it helps others to give you better advice. If you are in the Americas it's not much use recommending stuff that's only available in Europe and vice versa.
By the sound of it your new amp is what we would term a practice amp. Getting usable sounds out of those at a reasonable volume is going to be difficult at best. I'll second Stumbo's advice to return the amp. Fighting your amp is no way to encourage yourself to practice your instrument. It's frustrating enough trying to get your fingers to go where they need to be!
Good luck