| Jimmy I'm not bashing Genz Customer support. I just lost faith in the brand.
I owned a (purchased new), Neopak Amp and Neox212 cab combination that I used in church twice a week.
I sent the amp in under warranty, for distortion in the output isolated to the stage of the amp, did not matter what bass,cab or cable combination going into the effects return. Preamp out was good into a known good power amp.
Amp was returned "could not duplicate re soldered joints"
What was crazy was this amp would occasionally distort and then clear up. I called GB and talked to GB tech support asking about the switch mode power supply used could it be acting up.
About a month ago In a wed nt practice before we played I heard a distortion coming out of my cabinet and then the amp shut down. It re powered showing no amp head fault thermal etc, ran clean for a minute and then went totally dark, blowing line fuse of amp. I sent the amp back to Genz emailing agedhorse who forwarded to Jeff amp history. Jeff emailed me back and said he would check the situation. I got a call amp is done 2 blown mosfets was problem, $103 for repair. I paid and asked if I could get a copy of amp schematics for my personal use ( I'm an aviation/bench
electronics tech by trade and could do my own future repairs w schematics). No response from Genz.
I explained to Jeff that I was a loyal user of the brand(Non endorsed) and that a fellow friend of mine out of my recommendation purchased 2 new GB rigs.
My gear is televised twice a week(nice little billboard) and streamed on the net being played in one of the largest churches in NC.
I wasn't asking for a freebie but after doing the math
New Neopak purchase cost,
$103 for repair,
Twice Fed X shipping charges from NC to AZ,
I lost faith in the gear to be honest. I'm sure the new owners will have a great amp that will give them years(I Hope) of good service.
Genz Benz is good stuff but for me it just did not work out.
By the way Peavey who is the US Dist for Trace Elliot had no problem with schematic request.
Again I'm not going to bash Genz Benz but I do keep my word, the new owner got a heck of a deal, Trace Elliot is getting the support of this blue collar working man
By the way here is a pix of my rig.
Last edited by pbass62 : 03-22-2012 at 10:03 AM.
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