|BassSurfer ||12-17-2012 06:19 PM |
Outstanding Customer Service From Gallien Krueger (Post Hurricane Sandy Story)
Hurricane Sandy has greatly taken a toll on many of us in the North East. It has destroyed homes, lives, and neighborhoods all together. To those directly involved, we have lost almost everything. Televisions, computers, couches, chairs, sports memorabilia, record collections, instruments... the list goes on and on. Unfortunately, some of us have also lost loved ones who will never be seen again. Each of us has our own story that we will remember forever. The struggle continues, but it is getting better each day.
About a month ago, I posted a thread in the amplifiers section in regards to my Gallien Krueger 700RBII head which felt the wrath of the storm surges courtesy of Hurricane Sandy. The Atlantic Ocean and Jamaica Bay came together (I live on a peninsula) and flooded our entire basement. Everything was lost, including one of my amps - my Gallien Krueger 700RBII head. The most obvious and important thing through all of this was that myself and my family survived and were okay.
When we first entered our basement, we noticed the water had receded and the flooding was no more. However, there was mud, sand, and debris everywhere. The GK 700RBII head was still ontop of the couch where it was left prior to our evacuation. Upon first noticing its position on the couch, it was clear that it was either underwater completely, or it had encountered water to some degree. I was very upset when I first saw this because I had received the amp not too long ago at the time of the storm.
After several weeks of cleaning up and reorganizing our lives, I decided to post a thread on TalkBass with pictures, analysis, and a description of what exactly happened. Everyone who posted offered extremely valuable information and they each gave their honest opinion on the situation. The question still remained... will this ever work again? I even sent an email to Mr. Gallien himself explaining my situation in the best of my ability.
A few days later my thread was published and discussed upon, I received an email from Gallien Krueger's Jason Finley, the Sales and Marketing Manager of the company. Mr. Gallien informed Jason of my situation himself! He immediately offered to take a look at the amp to see what can be done. I was shocked and utterly amazed that someone from such a prominent, large company such as Gallien Krueger, has taken the time out to help someone such as myself. He is a very busy guy! The following day, I boxed up the "Sandy-Battered" amp and sent it to Gallien Krueger in Stockton, California. (It took only two days!!)
Two days later, Jason sent me an email saying there was nothing that can be done to revive this amp at all. I was saddened but I understood completely. I have always lived near the Atlantic Ocean and am well aware just how lethal salt water can be to electronics.
Jason then offered me a BRAND NEW 700RBII along with the warranty that usually comes standard with it for an amazing, amazing, amazing price. I was floored beyond belief. I did not know what to say and was at a total loss for words. Here is a guy (Jason) who has a high position in one of the most popular and successful bass guitar amplifier companies in the world giving me a deal and really "looking out for me." That is nothing but class and professionalism. I have never been treated like this when dealing over the internet or phone. I am usually treated as a "customer" or "dollar sign" with certain people over, but with Mr. Gallien and Jason, I feel like a REAL, VALUED, friend and customer. My family has even come together to offer to get me a new cabinet, and I OBVIOUSLY settled on a GK 410 Neo... :hyper:
I would just like to thank everyone at Gallien Krueger, Jason Finley, and Mr. Gallien for the professionalism, compassion, and most importantly, trust. I was by no means trying to dish out a sob story or complain about my luck in losing an amp. I am just so grateful about this whole experience and will continue to be a Gallien Krueger user for as long as I play bass. They have won me over completely.
If ANYONE is currently torn between an amplifier purchase.. PLEASE consider Gallien Krueger. Do not be alarmed, insecure, or hesitant in purchasing an amplifier or cabinet from them. I am obviously not affiliated with the company nor do I work for them, I am just a very happy and loyal customer! :bassist: