Problem with Hartke B300 Active Jack - no sound

Lownote Floyd · #1 03-22-2011, 05:34 PM

Hi. When I plug my active Stingray bass into the active jack, I get sound for a while and then it shuts off completely. I hope it is the amp and not the bass. Any idea what is going on? I have only had the amp (bought it brand new) for less than a year. Granted, it's just a 30 watter practice amp but I expect it to work! Thanks.

Larry Hartke · #2 03-23-2011, 09:11 AM

Floyd,

Please give my service manager Joe Antonelli a call at 1-800-328-2882 and Joe will get you fixed up.

gidbass · #3 03-23-2011, 09:13 AM

man oh man....my next rig is probably going to be a Harke....

Customer service from the man himself! Awesome to see in this day and age!

Lownote Floyd · #4 03-23-2011, 01:55 PM

Quote:

Originally Posted by Larry Hartke

Floyd,

Please give my service manager Joe Antonelli a call at 1-800-328-2882 and Joe will get you fixed up.

Thank you. I called your Long Island headquarters this morning and was referred to an authorized service (repair) station in Springfield, VA. I did not receive your message until afterward.

Does this sound like an amp problem?

Lownote Floyd · #5 03-23-2011, 03:46 PM

Actually, the sound doesn't go completely off when plugged into the active jack but goes from normal amp volume to very faint volume after a few minutes and then stays faint.

RickenBoogie · #6 03-23-2011, 06:07 PM

Really, there's no reason to use the "active" or padded input, even with an active bass. If the "normal" input works, you're good to go.