I will try to answer your questions in the order you asked them...
1) I do apologize for our lack of response, being a new company (we had our launch at NAMM 2013) we have some areas that need work (website) and we are currently working on strengthening these areas.
2) First of all… 8 years ago I went into the Amp Shop and bought an MTD 535 and I have never been sold so hard on a bass! It is just the way Amp Shop is, when they stand behind a product they really push it and believe in it. We have other dealers in Chicago, New York, San Diego and we will continue to establish dealers around the Country. We will provide service for our product with all parts and labor and thereby guaranteeing our bass cabinets.
We help our customers out any way we can, we stand behind our product and have a plan to service our cabs for their lifetime. We do this, because we want our products to have a high resale value. We can offer this kind of commitment because our cabs are designed and assembled in the USA (Garden Groove California).
Our cabinets are designed with advanced joints, made from calibrated Baltic birch and Italian Plywood (light weight), cut on state of the art CNC routers. The result is a cabinet so rigid and strong, it allows for a new level of performance from the woofers.
The speakers are custom made to our specification by different world known Loudspeaker companies from the US and Europe.
The crossover is designed and built in our Orange County factory by our engineers.
The combination of these factors, years of engineering development and a proven assembly process brings you the ultimate bass experience in sound reproduction, tone and punch. As you have already heard the cabs I am sure you can appreciate all the design features.
3) We are currently working on dealers in the US and around the world. If you need a dealer in a specific area or country let me know I will provide you with the needed information.
You can also find more up to date/accurate information on our Facebook page: www.facebook.com/FormFactorAudio
I hope these answers help some... I am always available. PM me if you need to.
National Sales Manager | Artist Relations www.FORMFACTORAUDIO.com