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03-04-2011, 12:14 PM
| | Registered User | | Join Date: Sep 2005 Location: New Zealand | | | Question and kudos for Genz Benz
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Can somebody from Genz Benz reply and let me know when they are going to start shipping the streamliner outside the States. There are a few of us downunder who are very keen to try one.
And on the kudos front, I just heard of someone here in little old Napier New Zealand who had a question about his shuttle. Believe it or not he received a phone call from someone in management at GB in the States checking that all was fine and asking him how he was enjoying the shuttle. Now that's what I call service.
And while we are on the warm fuzzies.... a friend of mine down here recently had a driver problem in his Bergantino AE112. Jim Bergantino dealt with it personally to ensure that he will receive a replacement speaker free if needed, despite it being well out of warranty.
Great customer service sure seems to be alive and well in America. |
03-04-2011, 12:30 PM
| | Registered User | | Join Date: Jan 2002 Location: Newcastle Upon Tyne, UK. | | | Great news! Get more SLs to the UK!
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Ernie Ball Musicman, Fender, Orange, Aguilar, Genz Benz, TC Electronics, Tech 21, T-Rex, OBBM Cables, Auralex, EB/DR/TI Strings, Herc Stands, JD Picks.
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03-04-2011, 12:40 PM
| | Registered User | | Join Date: Sep 2000 Location: Napier, New Zealand. | | | |
03-04-2011, 01:40 PM
| | Registered User
Endorsing: Ampeg | | Join Date: Apr 2005 Location: Apopka, FL | | Quote:
Originally Posted by Marty Forrer  | bah, they see you all the time on here, bro! 
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Ampeg Portaflex Club #1
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03-05-2011, 07:40 AM
| | Registered User
Vice President, Merchandising KMC/FMIC | | | | Quote:
Originally Posted by Marty Forrer |
There is no "management" at GB...it is just me, Jeff, Andy and Scott. So, with that being said:
* how do you like your amp?
* please PM me your phone number and I'll give you a call.
Seriously....I'm just funnin' with you.
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I like snow
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03-05-2011, 07:41 AM
| | Registered User
Vice President, Merchandising KMC/FMIC | | | | we are shipping outside the U.S. Distributors have to order though....we can't ship until they order. Quote:
Originally Posted by Tim1 Can somebody from Genz Benz reply and let me know when they are going to start shipping the streamliner outside the States. There are a few of us downunder who are very keen to try one.
And on the kudos front, I just heard of someone here in little old Napier New Zealand who had a question about his shuttle. Believe it or not he received a phone call from someone in management at GB in the States checking that all was fine and asking him how he was enjoying the shuttle. Now that's what I call service.
And while we are on the warm fuzzies.... a friend of mine down here recently had a driver problem in his Bergantino AE112. Jim Bergantino dealt with it personally to ensure that he will receive a replacement speaker free if needed, despite it being well out of warranty.
Great customer service sure seems to be alive and well in America. |
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I like snow
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03-05-2011, 07:45 AM
| | Banned
Endorsing Artist: MLaghus Custom Basses | | Join Date: Apr 2004 Location: Boca Raton - FL | | | Once again, CS doesn´t get any better than what GB guys offer their customers. Other companies may be as good as them, but definitely not better... |
03-05-2011, 09:09 AM
|  | pronounced ジョーイ くん
Endorsing Artist: GENZ BENZ / SADOWSKY | | Join Date: Jun 2007 Location: Shirley, MA | | Quote: |
Originally Posted by allexcosta Once again, CS doesn´t get any better than what GB guys offer their customers. Other companies may be as good as them, but definitely not better... | +1 First Class all the way! | | Thread Tools | Search this Thread | | | | 
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