Searching Aguilar replacement, blown speaker

Gastón · #1 05-05-2011, 12:48 PM

Im really upset with Aguilar international Customers service.

Here its the point: im a happy owner of a Agui DB212, awesome cabinet, but one of the speakers just stop working, its seriously damage and i need a new one. I tried on aguilar web shop but its not allow international shipping and the dont reply my e-mails. I need to know where can i get a replacement in Europe or Brand+ref(Eminence Delta i guess) to buy a new one on a local store.

Any suggestion its really welcome

MuzikMan · #2 05-05-2011, 01:53 PM

This is what the Aguilar Website says:

WARRANTY

Aguilar Amplification's products are covered under warranty to the original owner against defects in materials and workmanship. The DB series electronics are covered by the warranty for a period of 10 years. AG series electronics, GS series speaker cabinets, and DB series speaker cabinets are covered by the warranty for a period of 3 years. Tubes are covered by the warranty for a period of six months.

The warranty period starts from the date of purchase from an authorized Aguilar dealer. Your sales slip or purchase invoice is necessary for warranty service.

Before sending your unit to Aguilar for repair, you must receive a return authorization number from us. Contact us via phone, fax, or email (techsupport@aguilaramp.com) with a description of the problem. We will then issue to you a return authorization number.

You are responsible for all shipping charges. You must ship the unit to us freight prepaid. We will return the unit to you freight collect. Aguilar Amplification LLC is not responsible for shipping damage, either to or from our service center. Claims must be filed with the carrier.

The only company in the US authorized to perform work under this warranty is Aguilar Amplification LLC of New York, NY.

Outside USA: Please contact your local Dealer or Distributor for your countries specific warranty period and repair procedure.

It looks like you should go to a local store to get it repaired.

1kinal · #3 05-05-2011, 02:30 PM

I have a brand new aguilar 12'' speaker, 8 ohm that I can sell if you want. I bought it for backup but never used it and since sold all my aguilar cabs. PM if interested.

I'm surprised that aguilar is not answering your emails. They've been nothing but perfect in handling any situations I've had in the past.

TheNightLife · #4 05-05-2011, 02:45 PM

Did you try calling them? Everytime I had to call them at work they've always answered the phone and been extremly helpful. Contact via phone is always better then email.

Aguilar/Dave B. · #5 05-05-2011, 02:51 PM

Quote:

Originally Posted by Gastón

Im really upset with Aguilar international Customers service.

Here its the point: im a happy owner of a Agui DB212, awesome cabinet, but one of the speakers just stop working, its seriously damage and i need a new one. I tried on aguilar web shop but its not allow international shipping and the dont reply my e-mails. I need to know where can i get a replacement in Europe or Brand+ref(Eminence Delta i guess) to buy a new one on a local store.

Any suggestion its really welcome

I'm not sure you contacted us directly. Our software on the web store doesn't allow international data; but we will be glad to work with you via email and sell you a new speaker. Best to write Marco at info@aguilaramp.com.

Also, you can contact our distributor in Spain. They may have stock.

I would not put an eminence Delta in that cabinet. Anyway PM me if I can help.

Dave

MuzikMan · #6 05-05-2011, 02:56 PM

Well there you go, service at its finest!

Gastón · #7 05-06-2011, 12:49 AM

Quote:

Originally Posted by Aguilar/Dave B.

I'm not sure you contacted us directly. Our software on the web store doesn't allow international data; but we will be glad to work with you via email and sell you a new speaker. Best to write Marco at info@aguilaramp.com.

Also, you can contact our distributor in Spain. They may have stock.

I would not put an eminence Delta in that cabinet. Anyway PM me if I can help.

Dave

Hi Dave and thanks for reply my post! Really appreciate

Im gonna try to get a reply from spanish dealer once again and i if dont, i´ll contact Marco

Big thank you from Spain!

Gastón · #8 05-11-2011, 03:21 AM

Hi Dave, i sent an e-mail to marco on friday and dont receive reply yet. Any help its welcome.

Thanks

blastjv · #9 05-11-2011, 06:35 AM

For what it's worth, I've contacted Marco a few times over the last year or two and ALWAYS received a prompt and helpful reply. I'm sure he'll get you sorted out. Aguilar's customer service has always been top notch...and their products ain't so bad, neither.....

-JV

dbhokie · #10 05-11-2011, 07:35 AM

Just get Celestions..mm Celestion.

Gastón · #11 05-11-2011, 07:47 AM

Quote:

Originally Posted by blastjv

For what it's worth, I've contacted Marco a few times over the last year or two and ALWAYS received a prompt and helpful reply. I'm sure he'll get you sorted out. Aguilar's customer service has always been top notch...and their products ain't so bad, neither.....

-JV

Hope to have a fast reply cause im touring right now and im using friends cabinets.

Gastón · #12 05-11-2011, 12:42 PM

Marco just contact me, me new speaker will be shipped in few days i hope!

Musicman20 · #13 05-11-2011, 03:10 PM

Aguilar do have good service

Always helpful in emails.

billfitzmaurice · #14 05-11-2011, 04:07 PM

Quote:

Originally Posted by dbhokie

Just get Celestions..mm Celestion.

Pray tell which one has the same T/S specs and response as the Aguilar driver?

lbwdog · #15 05-11-2011, 04:16 PM

Quote:

Originally Posted by billfitzmaurice

Pray tell which one has the same T/S specs and response as the Aguilar driver?

"What you talkin' 'bout Willis??"

Wut de heck is all dis T/S crap??

okcrum · #16 05-11-2011, 04:35 PM

Quote:

Originally Posted by lbwdog

"What you talkin' 'bout Willis??"

Wut de heck is all dis T/S crap??

He said "Show me which Celestion is the same as the Aggie" in technojive.

billfitzmaurice · #17 05-11-2011, 07:49 PM

Quote:

Originally Posted by okcrum

He said "Show me which Celestion is the same as the Aggie" in technojive.

He knows what I said, he's just funnin' around.

lbwdog · #18 05-12-2011, 06:17 AM

Quote:

Originally Posted by billfitzmaurice

He knows what I said, he's just funnin' around.

(sigh)......."Too hip for the crowd".

dbhokie · #19 05-12-2011, 07:02 AM

Quote:

Originally Posted by billfitzmaurice

Pray tell which one has the same T/S specs and response as the Aguilar driver?

I would be willing to wager the BN10-300X series would more than compensate for the Aguilar driver.

You are the one however, whom always has to be contrary, so I am sure you will find plenty of differences. Every time I have replaced any Eminence with a Celestion, I have been quite happy. Which is more the idea I was trying to convey. Obviously if you have a cab and you are only replacing one speaker, pick the same one. IMO if you are going to replace them all go with Celestion. I do enjoy their sound and the SPL charts are quite nice on them as well.

The specs I found with a brief search on the Aguilar drivers, have 2 of the Celestion lines exceeding them in most ways. They wouldn't be a good match paired together. Though I may not have found the correct specs for this particular driver.

lbwdog · #20 05-12-2011, 07:15 AM

It's not just driver specs that matter. It's how they work in a given cab design.

I've seen some great drivers sound horrible in a particular cabinet.