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Technically, when going to an unbalanced (TS) connector you must ground pin 3 (to pin 1) if the XLR output is transformer-balanced. If it is a solid-state electronically-balanced output, you needn't ground pin 3. In some cases, the device can't handle the grounding.
So you can leave pin 3 unconnected. If the XLR is transformer-balanced, you'll know it; the sound will be weak and possibly distorted. Then you ground pin 3 and it's good.
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