Thank You, Genz Benz!

[Dapipes2]

So many people use forums as a place to vent when things go wrong. A place to bitch and moan, sometimes expanding a small problem into a rolling snowball of negative momentum. (Of course, I'm not referring to TalkBass)

Where are these people when something goes right?? Well, here I am!

I had just bought a new Genz Benz ShuttleMax 9.2. When I hooked it up, it sounded great, but one of the footswitch buttons didn't work. Bummer! Should I contact the retailer, or call Genz Benz?? I called Genz Benz.

Within 3 days, I had a brand new footswitch, with a postage-paid return label in the box for the old one to be sent back. Tech support was easy to reach over the phone, extremely nice and knowledgable, and the whole experience was as hassle-free as possible.

When you buy equipment, you're also buying into the faith and support of the company that makes it. For me, I think I made a great choice.

(no, I'm not affiliated with them in any way).

Just wanted to say thanks!

[:DChilis:D]

That's great to hear... I'm currently shopping for a Class D head, and the streamlimer 900 is an amp I'm considering. Another thing I'm looking at is the company, whether they respond to phone calls, emails and things like that. It seems Genz Benz has high quality standards and great customer service.

[Franz Jr.]

You cannot go wrong with Genz Benz. Period!!!!

[rhino333]

I got my first Genz Benz a few weeks ago (Shuttle 9.0) as a backup for my Ampeg PF500 and, as an Ampeg guy, I'm suitably stunned by the amp. I'm not sure which I prefer now, my Ampeg PF500 or the Shuttle through my Ampeg Classic 4x10 HE.

I also have a couple of other non-Ampegs (Hartke 2500 head and SWR Working Man's 2004) and they are now "on the block". They're nice, but between my Ampeg(s) and the Genz Benz, I don't see me using them.....again....ever.

[will33]

You couldn't be more right regarding people's nature to be quick to complain and slow to compliment. It's nice to hear stuff like this, and from everything I hear about Genz, it's well deserved. I see their little micro amps and cabs around here more and more and I don't think it's all just about convenience and good sound, that much is available from a few sources. Taking care of people who are taking care of them is the other part.

[TC.65]

Originally Posted by Franz Jr.

You cannot go wrong with Genz Benz. Period!!!!

+1 I have not had to use their customer service, but have seen them help people on this forum many times.

[jlepre]

Ok I'll add to the lovefest. I've been a Genz Benz customer for over 5 years. I've had nothing but joy in using their products (Shuttle 6, Shutte 3 8" combo, STM-900). I had one small issue with my Streamliner when I first got it. Tech support (Jeff Genzler - Owner) said it sounded like a bad tube. He sent me a brand new head, with a pre-paid return shipping label. How THAT for customer service. I am a customer for LIFE.

[chuck3]

Originally Posted by jlepre

Ok I'll add to the lovefest. I've been a Genz Benz customer for over 5 years. I've had nothing but joy in using their products (Shuttle 6, Shutte 3 8" combo, STM-900). I had one small issue with my Streamliner when I first got it. Tech support (Jeff Genzler - Owner) said it sounded like a bad tube. He sent me a brand new head, with a pre-paid return shipping label. How THAT for customer service. I am a customer for LIFE.

hi jlepre - I'm the guy who bought that Shuttle 3 8" combo off you and it's still going strong. It has gigged many times in a variety of situations.

Big Genz Benz fan here too. Here's last Saturday night's rig - a Streamliner 900 on top of a Neox 212 for the bass guitar, with a Shuttle 3 10" plus DI to the PA for the upright (you can see it to the right of the Neox):



p.s. Please excuse the harmonica stuck in my face.

[rodl2005]

GB have set THE standard for customer service to be sure.
I'm an "Ampeg guy" too & my GB Shuttle 6.0 is in my gig-bag every time as back-up & for when I'm lazy. SUCH a great li'l amp.
I'm never taking "2nd best" if I use the Shuttle.

[JxBass]

Same positive experience. When I bought my Streamliner 900 it arrived with a faulty tube. I contacted GB and Jeff Genzler got back to my email within minutes and offered me a choice, new tube or brand new unit. Outstanding customer support.

[arai]

Originally Posted by chuck3

h

p.s. Please excuse the harmonica stuck in my face.

The harmonica is fine. it is a tool. But if we are going to nit pick, the music stand , is quite unprofessional

[JxBass]

Yup, sounds like nit picking. After all, it is a bar. Maybe it helps to distract from all the Keegan Ale signs

[SteveC]

Originally Posted by chuck3

Shuttle 3 10" plus DI to the PA

This is my rig, too with a shuttle 110 cab under it.

[Northern Pike]

I hope you don't mind me hijacking this thread, but with 2 Shuttle 3 users here this might be a good time to ask.
When I switch on my Shuttle 3 it comes on with a rather loud pop, and the speaker moves considerably. Is this normal? Does yours do that?

[jlepre]

Originally Posted by chuck3

hi jlepre - I'm the guy who bought that Shuttle 3 8" combo off you and it's still going strong. It has gigged many times in a variety of situations.

Big Genz Benz fan here too. Here's last Saturday night's rig - a Streamliner 900 on top of a Neox 212 for the bass guitar, with a Shuttle 3 10" plus DI to the PA for the upright (you can see it to the right of the Neox):

p.s. Please excuse the harmonica stuck in my face.

Nice Chuck. How are you enjoying the STM-900? I'm still trying to find the right cab combo. I'm selling my 1288 to get either another 15 or a 210. That little combo is something I regret ever selling.

[SteveC]

Originally Posted by Northern Pike

I hope you don't mind me hijacking this thread, but with 2 Shuttle 3 users here this might be a good time to ask.
When I switch on my Shuttle 3 it comes on with a rather loud pop, and the speaker moves considerably. Is this normal? Does yours do that?

I haven't noticed that.

[JI99]

I asked agedhorse (Genz Benz engineer) about the start-up pop noise on my Shuttle 3 and he said it was completely normal, i think he said something to do with the mute circuit coming on- but i wasn't paying much attention after he said it was normal. Didn't ask about the speaker movement, guess i haven't noticed that.

[Northern Pike]

Thanks. I sent an email to Jeff. I had his address in my inbox, as he answered a query I had when I first got the amp. So yes, the company does have excellent customer support.

[chuck3]

Originally Posted by jlepre

Nice Chuck. How are you enjoying the STM-900? I'm still trying to find the right cab combo. I'm selling my 1288 to get either another 15 or a 210. That little combo is something I regret ever selling.

I like the STM-900 a lot. It took some fiddling to get the EQ right - it's quite different in that regard from the Shuttle. But it went great the other night using it into the Neox 212. That said, this is what I'd like to run it through:



As to the Shuttle 3.0-8 -- great little amp, especially for upright where there is also a PA to use the DI into.

[maurilio]

Originally Posted by Dapipes2

So many people use forums as a place to vent when things go wrong. A place to bitch and moan, sometimes expanding a small problem into a rolling snowball of negative momentum. (Of course, I'm not referring to TalkBass)

Where are these people when something goes right?? Well, here I am!

I had just bought a new Genz Benz ShuttleMax 9.2. When I hooked it up, it sounded great, but one of the footswitch buttons didn't work. Bummer! Should I contact the retailer, or call Genz Benz?? I called Genz Benz.

Within 3 days, I had a brand new footswitch, with a postage-paid return label in the box for the old one to be sent back. Tech support was easy to reach over the phone, extremely nice and knowledgable, and the whole experience was as hassle-free as possible.

When you buy equipment, you're also buying into the faith and support of the company that makes it. For me, I think I made a great choice.

(no, I'm not affiliated with them in any way).

Just wanted to say thanks!

+1