The waiting for GK parts thread.

odin70 · #1 02-28-2011, 03:25 AM

Still waiting....... No parts so far. No replays to my e-mails.

I will update this thread every day.

DavePlaysBass · #2 02-28-2011, 07:01 AM

Use the phone. Leave a voice mail. IME they return phone calls within hours.

maches · #3 02-28-2011, 08:20 AM

Did you receive an email with an ETA on delivery? I ordered some parts last week and got an email letting me know when to expect my order and they got here on the correct date.

odin70 · #4 03-01-2011, 06:00 AM

Quote:

Originally Posted by maches

Did you receive an email with an ETA on delivery? I ordered some parts last week and got an email letting me know when to expect my order and they got here on the correct date.

No email. I suspect that they want to punish me because i bought an Fusion amp i NY last summer and they are not for sale here in Norway yet. Their reaction to my service center was like " He was not allowed to do that"
I wonder if American customers punish GK because they make their stuff in China?

Still Waiting..

4-string · #5 03-01-2011, 09:00 AM

Quote:

Originally Posted by odin70

No email. I suspect that they want to punish me because i bought an Fusion amp i NY last summer and they are not for sale here in Norway yet. Their reaction to my service center was like " He was not allowed to do that"
I wonder if American customers punish GK because they make their stuff in China?

Still Waiting..

Don't see why that would bother GK too much beyond loyalty to their distributor in Norway. If your service centre is also a GK dealer otoh...

That mod would of course void the warranty, perhaps a voltage converter would be the better solution.

**TheDude007** · #6 03-01-2011, 09:11 AM

...so you're upset because you're having a hard time getting parts halfway around the world, where the product is not even for sale yet? Perhaps if you told more of what happened? How long has it been since you tried to get them?

cbass1 · #7 03-01-2011, 09:17 AM

and what parts are you trying to get, some are on back order and in limited quantity. I agree with the previous post, more info tells both sides of the story.

odin70 · #8 03-01-2011, 09:42 AM

Quote:

Originally Posted by TheDude007

...so you're upset because you're having a hard time getting parts halfway around the world, where the product is not even for sale yet? Perhaps if you told more of what happened? How long has it been since you tried to get them?

The distance from NY to Oslo is more or less like NY - Los Angeles. GK ships gear to Scandinavia all the time. But if that is the case.. that an GK dont ship parts to Norway, it would be an interesting information for many bass players here.

I bought my amp in NY last summer. I went to the service senter here in Oslo to change it to 230w. The told me that it could not be done because there was something wrong with the mainboard. The contacted GK and asked if they could send a new board. Their reaction was..What? He was not allowed to bring that amp from US to Norway..(******** of course)
That was weeks ago..Nothing has happend. I have contacted them 3 times, and they do not answer my mails.
It very frustrating.

**TheDude007** · #9 03-01-2011, 09:51 AM

Ok, gotcha, so you're trying to convert it to the power grid system there? This is pure speculation, but perhaps the reason that they're not on sale there yet is because they're still working out the change from US voltage to what you have? I understand your frustration, and that's no excuse for them not answering your emails. No offense intended at all, but do you speak English? The reason I ask is that if you do, perhaps getting them on the phone would be a better route to take.

4-string · #10 03-01-2011, 10:31 AM

No, both the Fusion and the MB Fusion are available in Europe.

odin70 · #11 03-01-2011, 10:34 AM

Quote:

Originally Posted by TheDude007

Ok, gotcha, so you're trying to convert it to the power grid system there? This is pure speculation, but perhaps the reason that they're not on sale there yet is because they're still working out the change from US voltage to what you have? I understand your frustration, and that's no excuse for them not answering your emails. No offense intended at all, but do you speak English? The reason I ask is that if you do, perhaps getting them on the phone would be a better route to take.

In the manual i got with the amp it says that the amp was made for 230w as well. And i have found out trough internet/talkbass that it only needed a jumper switch. I speak better than i write, so it should not be a problem calling them. Only thing..it was not i that made the order. The service company have spoken with GK again, and they told me that "they (GK) didnt seem very interested in coming up with a solution"

odin70 · #12 03-01-2011, 10:39 AM

Quote:

Originally Posted by 4-string

No, both the Fusion and the MB Fusion are available in Europe.

I dont think the MB Fusion is for sale in Scandinavia yet. But if i choose to travel to the US in order to buy it there..well thats how it works with the free market. I think GK also benefits from that market. I have not broken the law.

mikkejohansson · #13 03-01-2011, 01:05 PM

Quote:

Originally Posted by odin70

I dont think the MB Fusion is for sale in Scandinavia yet. But if i choose to travel to the US in order to buy it there..well thats how it works with the free market. I think GK also benefits from that market. I have not broken the law.

They're readily available here in Sweden, also via Thomann in Germany. I'm waiting for ther distr. to get the rack ears in, will be great!

BassmanPaul · #14 03-01-2011, 02:43 PM

As I see it, manufacturers set up a service/distribution chain in countries other than their own. Those companies make a cut from the sale and that finances the business. If folk bypass that chain they are often on their own. This crops up time and again with folk buying from the States to get a better price without realizing the ramifications of their actions.

Many companies will not honour a US warranty in places other than the US.

odin70 · #15 03-01-2011, 03:01 PM

Quote:

Originally Posted by BassmanPaul

As I see it, manufacturers set up a service/distribution chain in countries other than their own. Those companies make a cut from the sale and that finances the business. If folk bypass that chain they are often on their own. This crops up time and again with folk buying from the States to get a better price without realizing the ramifications of their actions.

Many companies will not honour a US warranty in places other than the US.

Yes i guess thats how they think. But nevertheless..i think they are acting very disrespectful towards a customer who have bought GK equipment for a quite large amount of money, 100% legally.

odin70 · #16 03-02-2011, 03:48 AM

Still waiting

aquateen · #17 03-02-2011, 05:06 AM

are you aware that Bob Gallien is tb member rag? why don't you pm him and explain your situation.

BassmanPaul · #18 03-02-2011, 11:17 AM

Quote:

Originally Posted by odin70

Yes i guess thats how they think. But nevertheless..i think they are acting very disrespectful towards a customer who have bought GK equipment for a quite large amount of money, 100% legally.

And if you took it to a GK dealer in the US I'm sure you would be taken care of. You bypassed all support channels where you actually live.

odin70 · #19 03-02-2011, 12:34 PM

Quote:

Originally Posted by BassmanPaul

And if you took it to a GK dealer in the US I'm sure you would be taken care of. You bypassed all support channels where you actually live.

Not right. The GK service center here are doing just what they are supposed to do. But the US department are (so far) not helpfull at all. They actually treat their custumer like he is a criminal. They dont even replay to my mails.
So the rule is. When you are on holiday in Europe, Asia etc. Dont buy anything, because the producer of whatever you bought are going to hate you for doing it?
Anyway..im not happy with GK at all. I shall ever never buy anything from them in the future.

odin70 · #20 03-04-2011, 09:09 AM

GK has agreed to send what i need to fix my amp. Happy again!