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10-27-2010, 07:58 AM
| | Registered User | | Join Date: Mar 2007 Location: Tucson, Arizona | | | Customer Service at Roscoe
Being self employed for the last 27 years, I've been well aquainted with many different degrees of competance regarding customer service. I've also learned that you really don't know the true mettle of a company or individual until their are issues concerning service or product (and believe me, in progression of time, there will be things that need addressed with any entity regardless of caliber due to the fact we are all human and live in a world with many variables).
In other words, you see what someone is made of in these instances.
I had an issue with the neck on my beloved #5850 (funny side note- I've gotten really attached to my LG over the last month like never before while #5850's been visiting in NC) and Keith and company have gone OVER THE TOP to make ABSOLUTELY SURE my bass is 100% perfect.
My point is to give credit where credit is due and praise Roscoe Guitars for being true professionals.
Again, my sincere thanks and appreciation,
Doug  |
10-27-2010, 08:26 AM
| | Registered User
Owner: LilRay's Leatherworks | | Join Date: Dec 2007 Location: Between my Roscoe and Leather | | Gard must've taken the loss to the Cards rough and enacted the "Noodle Neck Voodoo" on ya Doug  . 
God Bless. Ray
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1 Peter 1:13 Quote: |
Originally Posted by RocketMusic Ray is correct! |
Last edited by LilRay : 10-27-2010 at 08:42 AM.
Reason: I'm a short bus idjut
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10-27-2010, 08:36 AM
| | Registered User | | Join Date: Mar 2007 Location: Tucson, Arizona | | Quote:
Originally Posted by LilRay  Gard must've taken the loss to the Cards rough and enacted the "Noodle Neck Voodoo" on ya Dave . | Hey Sparky, the last time I checked my name was Doug. 
Last edited by CactusmanDoug : 10-27-2010 at 08:40 AM.
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10-27-2010, 08:41 AM
| | Registered User
Owner: LilRay's Leatherworks | | Join Date: Dec 2007 Location: Between my Roscoe and Leather | | Quote:
Originally Posted by CactusmanDoug Hey Sparky, the last time I checked my name was Doug. | You mean Dave's not there????  http://www.youtube.com/watch?v=zHVOF...eature=related
You got somethin' against Dave? 
I've always thought Dave was a cool cat..  
(I sent a PM reply to a Dave earlier....Sorry!).... These bus fumes are tearin' me up.
God Bless, Ray
__________________
1 Peter 1:13 Quote: |
Originally Posted by RocketMusic Ray is correct! |
Last edited by LilRay : 10-27-2010 at 09:02 AM.
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10-27-2010, 12:12 PM
|  | Registered User | | Join Date: Sep 2006 Location: Encinitas California | | | Yep, the customer service that Keith and the kids are known for is top notch. It's the lunatic owners of their fine basses that leave me scratching my head.... |
10-27-2010, 01:09 PM
|  | Registered User | | Join Date: Nov 2005 Location: Wake Forest, NC | | Quote:
Originally Posted by ubone It's the lunatic owners of their fine basses that leave me scratching my head.... | So, what exactly are you sayin? |
10-27-2010, 01:17 PM
| | Registered User | | Join Date: Mar 2007 Location: Tucson, Arizona | | Quote:
Originally Posted by ubone It's the lunatic owners of their fine basses that leave me scratching my head.... | are you sure that's not eczema? |
10-27-2010, 01:19 PM
| | Registered User | | Join Date: Sep 2006 Location: Encinitas California | | | Sun Burn maybe... I'm not sayin anything... Just sayin.... |
10-27-2010, 02:24 PM
|  | Registered User | | Join Date: Aug 2001 Location: behind a bass | | | I'm currently experiencing the greatness of Roscoe customer service as well. My new Roscoe had an issue, and Keith and the gang are going over the top to fix it. I am certain that most other luthiers would not treat me as respectfully in the same situation.
Thanks Gard, Keith, and the rest of the Roscoe team. |
10-27-2010, 04:28 PM
| | Registered User | | Join Date: Sep 2006 Location: Encinitas California | | | The majority of reputable Luthiers are really decent folks that enjoy establishing a good relationship with their customers. It's just good business.. What is profoundly unique about Keith and the gang is they let me imagine Gard working in the nude...
Last edited by Gard : 10-28-2010 at 08:06 AM.
Reason: ...never, EVER take a swipe at a guy in his own forum...:D
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10-27-2010, 05:14 PM
|  | Well, Ahoy Paloi | | Join Date: Sep 2009 Location: Cape Cod, MA | | Quote:
Originally Posted by ubone What is profoundly unique about Keith and the gang is they let Gard work in the nude... It makes for some discomfort during shop tours, but no one has complained yet.... | But where does all the sawdust go? |
10-27-2010, 05:19 PM
|  | Drunk on power... and beer | | Join Date: Sep 2007 Location: Co. Kerry, Ireland. | | Excellent CS indeed, even when you buy used, like when I bought my SKB from Greg, the owner didn't pass along the letter from Keith, so Gard rounded up a digital copy and passed it along to Greg for me.
Sometimes it's the small things that can make a big difference. Quote:
Originally Posted by ubone What is profoundly unique about Keith and the gang is they let Gard work in the nude... It makes for some discomfort during shop tours, but no one has complained yet.... | No complaints, but there was that issue of mass blindings...
__________________
The winners are crying and the losers are dancing. |
10-27-2010, 05:40 PM
|  | Giver of GAS
Owner, Rocket Music | | Join Date: Oct 2007 Location: Blacksburg, VA | | Ya'll aren't right... |
10-27-2010, 05:57 PM
|  | Moderator Moderator | | Join Date: Aug 2000 Location: Fargo, ND | | I haven't had any issues with any of my Roscoes that I have owned/currently own (well, none that we'll talk about here--nudge nudge, wink wink, Gard... ), but even that little mistake was made more than right with me. But, the help/info/advice that I've gotten from Gard on their basses, IMO, is also great customer service.
Even if he's a little "off", he still ain't a bad guy. 
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Roscoe Century 3005 #6091/Roscoe Century 3005-J #6264/Roscoe Century 3005-JM #6393 (under construction)/Eden WT1205/ Eden D610XST Quote:
Originally Posted by Gard Yeah.
I suck, AND I'm dumb.  | |
10-27-2010, 07:22 PM
| | Registered User | | Join Date: Sep 2006 Location: Encinitas California | | | Hey hey.... I'm not judging anyone or anything here... Far be it from me to make false accusations of any sort. Hell man, I regularly conduct business in the nude.. So I'm not going to lead anyone on to believe that Gard is a little OFF for his choice of work attire, or lack thereof... (I wonder if I would get more clients if I dressed appropriately for the job?? NAWWWWW!!!!!)
I leave you now with what can only be said to be the weirdest thread derailing in Roscoe forum history... My Trophy Please...... |
10-28-2010, 06:56 AM
| | Registered User | | Join Date: Oct 2003 Location: Austin, TX | | | Can I jump in here too? I would also like to recognize Keith, Gard and the rest of the Roscoe crew for outstanding customer service with my SKB. They really went out of their way to help me out and in the end, I got my bass back in brand new condition. I have to confess, the issue I had was of my own creation so there really was no compelling reason for them to give me the stellar effort and speedy service they did. A sincere Thanks from here!
Bruce |
10-28-2010, 07:57 AM
| | Registered User | | Join Date: Nov 2009 Location: Warner Robins GA | | Quote:
Originally Posted by Darkstrike Excellent CS indeed, .
Sometimes it's the small things that can make a big difference. | So is this another reference to Gard working in the nude?..... |
10-28-2010, 08:03 AM
| | Drunk on power... and beer | | Join Date: Sep 2007 Location: Co. Kerry, Ireland. | | | I'm not at liberty to say..... if I ever want another Roscoe.
__________________
The winners are crying and the losers are dancing. |
10-28-2010, 08:07 AM
| | Registered User
General Manager, Roscoe Guitars | | Join Date: Mar 2000 Location: Greensboro, NC, USA | | Quote:
Originally Posted by ubone The majority of reputable Luthiers are really decent folks that enjoy establishing a good relationship with their customers. It's just good business.. What is profoundly unique about Keith and the gang is they let me imagine Gard working in the nude... | ...we're so nice, we don't even hold your disturbing homosexual fantasies against you...
__________________
Roscoe Guitars Factory Tour/GTG/Jimmy Haslip clinic June 16th!!! See Roscoe Forum for details!!!
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10-28-2010, 08:22 AM
| | Drunk on power... and beer | | Join Date: Sep 2007 Location: Co. Kerry, Ireland. | | Quote:
Originally Posted by Gard ...we're so nice, we don't even hold against you... | No matter how much I want you want to...
__________________
The winners are crying and the losers are dancing.
Last edited by Gard : 10-28-2010 at 08:28 AM.
Reason: ...they never learn...
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