Broke a brand new Hi-Beam

[megadan]

Just bought a couple packs of DR Hi-Beams to try out on a new bass. I was setting up the bass for the new strings, action, intonation, etc., and broke the E string at the tuning peg.

I followed the DR instructions about crimping the string before cutting it short. Like I said they were brand new strings, just put them on yesterday.

I bought them from juststrings.com, should I email them? Or DR directly? Anyone have experience with either in such a situation?

I hate looking for handouts but breaking an E means ruining a whole another $35 pack of strings to get a new one, that was supposed to be saved for months and months. Not like I'm going to break an A, D, and a G in that time.

[heytrid]

email DR directly, they are usually very good about honoring strings and also keeping the customer happy. Also depends if juststrings.com is an authorized reseller also.. possibly anyway

[Geddy Claypool]

And if that doesn't work, juststrings.com sells single strings.

Sorry about the misfortune! I had this happen with Roto's last week.

[ehque]

You might have cut them too short. DR will replace them if you email them, though.

[megadan]

Gonna email them. I never know what to put in the subject line...

"Hello, your string break"

"Please replace me"

"Broken product - you fixxy?"

"Shame make me write new string tension snap"

"O can i haiz new stringz?"

[megadan]

This is the first string I've broken since I started playing. Broke a couple from cheap strings, cheap basses when I first started out. Haven't broken any in about 6+ years.
I will regal them with this tale of woe.

[El Beardo]

prolly a random defect, it happens. Just tell them how you love their strings and use them all the time...blah blah. I bet they hook you up Oh and tell them you know Chuck Norris

[megadan]

They emailed me back right away and they're sending a new pack.

That's great customer service!