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11-09-2011, 11:06 AM
| | Registered User | | Join Date: Apr 2004 Location: West of Brooklyn | | | D'addario Customer Service: Anyone here dealt with?
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So, I had an issue with some strings, and sent 'em back to D'addario about a month ago. Got an RA # and all that. Still have heard nothing.
Anyone here dealt with their CS?
wraub
__________________
Short answer? Yes, with an if...
Long answer? No, with a but...
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11-09-2011, 11:34 AM
| | Registered User
Endorsing Artist: J.C. Basses | | Join Date: Aug 2005 Location: Phoenix, Arizona 85029 | | | I've sent them a few emails, and I've always had response by the next business day. Never dealt with a string issue. Try calling or emailing them with that RA# and inquire. They seem to be nice folks.
__________________ Quote:
Originally Posted by McThumpenstein  I don't think the wife would buy the "I need to take off this knob and put a whole new bass under it" story. | |
11-09-2011, 11:38 AM
| | Registered User | | Join Date: Feb 2009 Location: CT,USA | | | They were great in sending me a replacement string. Top notch customer service!!! I have a thread about it in the string section. |
11-09-2011, 11:44 AM
|  | Registered User | | Join Date: Dec 2004 Location: Durham NC | | | I have dealt with D'Addario CS a couple times. Excellent all the way around.
You have an RA#, call them on the phone. |
11-10-2011, 11:59 AM
|  | Registered User
D'Addario Marketing Specialist; Don Dawson | | Join Date: Aug 2011 Location: Brattleboro, VT | | | Our apologies for any lag in responding. George is our main customer service guru. You can reach him at this number 631 439-3216 - and i will PM you his email.
If you have any questions in this regard, feel free to reach out to me as well.
__________________
Don Dawson
Marketing Specialist
D'Addario / Planet Waves
I'm really influenced by Mozart and Bach, and it's sort of in between those, really. It's like a Mach piece, really. - NT
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11-10-2011, 05:53 PM
| | Registered User | | Join Date: Apr 2004 Location: West of Brooklyn | | | Why thank you, Mr. Dawson!
PM replied.
wraub
__________________
Short answer? Yes, with an if...
Long answer? No, with a but...
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11-11-2011, 06:10 AM
| | Registered User | | Join Date: Feb 2005 Location: League City, Tx | | Quote:
Originally Posted by ddawson2012 Our apologies for any lag in responding. George is our main customer service guru. You can reach him at this number 631 439-3216 - and i will PM you his email.
If you have any questions in this regard, feel free to reach out to me as well. | ^^^^
"D'addario....customer service so good that if you have a problem....THEY FIND YOU!" 
__________________
Lefty Union Member #26 G&L Club Member #2, Rickenbacker Club #4 Acoustic Club #2 Jag Club Member #2 T-40 club #15 Medium Bass Club #58 Korg Pandora club #2
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11-11-2011, 02:36 PM
| | Registered User
D'Addario Marketing Specialist; Don Dawson | | Join Date: Aug 2011 Location: Brattleboro, VT | | Well, thank you for my coffee out the nose - moment!
Don Quote:
Originally Posted by lug ^^^^
"D'addario....customer service so good that if you have a problem....THEY FIND YOU!" |
__________________
Don Dawson
Marketing Specialist
D'Addario / Planet Waves
I'm really influenced by Mozart and Bach, and it's sort of in between those, really. It's like a Mach piece, really. - NT
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11-11-2011, 05:24 PM
| | Registered User | | Join Date: Apr 2004 Location: West of Brooklyn | | Quote:
Originally Posted by ddawson2012 Well, thank you for my coffee out the nose - moment!
Don | Yep, lug is funny even when not trying.
If he's trying to be funny...
You better hide the coffee. 
wraub
__________________
Short answer? Yes, with an if...
Long answer? No, with a but...
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11-20-2011, 07:15 PM
| | Registered User | | Join Date: Apr 2004 Location: West of Brooklyn | | Just wanted to post to say that Don and George both took good care of this, and I have received the strings.
New Chromes on an older Pbass, and I sound like me again.
Props to them, and to D'addario.
Thanks to all!
wraub
__________________
Short answer? Yes, with an if...
Long answer? No, with a but...
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