D'addario customer service rocks!

fishsticks · #1 11-16-2009, 01:50 PM

I had posted a thread a wile back complaining about how daddario discontinued their single strings for chromes(and other brands). i use a custom gauge set for a drop c tuning and would have to put together two different sets of strings to get the ones i needed for my fretless. i wasn't about o spend 100 bucks to get the strings i wanted so i called daddario customer service to try and finagle a custom set. The very fine young man that answered the phone (mike) was very apologetic and completely understanding of my dilemma. he did a little research to see if he could help me with my problem and found that they couldn't do a custom set of strings for me. i was a little bummed but understood......

then he hit me with it:

"i'm gonna go ahead and send you the two sets of strings you need to make your set on the house"

i am so in love with D'Aaddario right now i would marry the whole dang company if i could. seriously if you guys don't at least give this company's strings a try you are missing out!

i am was and will be a D'Addario man for life!

mmbongo · #2 11-16-2009, 02:35 PM

Nice.

BUT what happens after you go through those 2 sets?

Poor Tom · #3 11-16-2009, 02:39 PM

I love D'Addario as well. I have tried different brands, but always come back to my EXL220 set.

Kael · #4 11-16-2009, 04:17 PM

Quote:

Originally Posted by mmbongo

Nice.

BUT what happens after you go through those 2 sets?

D'addario chromes are flats. By the time he wears them out it will be at least five or six years down the road. Probably more. Hopefully he will have made enough from gigging that setup that he can purchase whichever strings he so desires at that point.

kirkm24 · #5 11-16-2009, 04:35 PM

I am a fairly new convert myself. I used to be an Ernie Ball man and then I tried DR's flats and rounds. I finally tried some Pro Steels and Chromes for my two basses and they're the perfect strings for my playing style/tone and sound. I really like them a lot and it's always a plus to hear that they take care of their customers.

You also can't argue with the price!

fishsticks · #6 11-16-2009, 04:49 PM

i will only get one set out of these two sets. but like KAEL said flats last forever and a day. i should be set for a good long while. but i will also have a set of mismatched flats to pass along to a needy TBer. any takers?

mmbongo · #7 11-16-2009, 05:02 PM

Just don't break one!

Maybe by the time you need another set, they'll have forgotten that you called and you can call again and they'll send you another set

fishsticks · #8 11-18-2009, 06:52 PM

got my strings! slapped them on and woooooeeee! i am happy as a pig in S***! i didnt have much time to play and i will have to give my bass another setup but i can tell already that all my floppy string no tone issues are solved! thanks again mike from D'Addario!
anyone need some chromes? i have a 45, 70,80,100 and 105 to pass along

doktorfeelgood · #9 11-18-2009, 06:59 PM

I've used D'Addario's exclusively since 1997. I got really hooked on a type of string they used to make back then called "Slowound".
Best dang bass string I have ever played. Unfortunately, they stopped making them and they told me they put most of that technology into their XL series strings. That's what I use now, but as good as they are, they really are no match for that old Slowound series. I've tried GHS, DR's and always wind up going back to D'Addario's. No comparison, IMHO. )-(

Deep · #10 11-19-2009, 03:35 AM

Great service! You might be receiving social security by the time you need another set.

sound of bass · #11 11-19-2009, 04:06 AM

Ive been dying to try new / different strings, but right now cant afford to keep wasting bucks on strings that may suck until I find the right set. Ive been reading so many positive things about DR's that Im going to take that plunge. I have a J and a P and also a Dean.....I have no idea what "stock" roundwounds are on them now, they sound decent enough, but I know theres better.

Shaky · #12 11-21-2009, 11:45 AM

D'addario strings are hard to beat. I have used them for the past 20 years on every stringed instrument I own. Every time I decided to try something new I end up disappointed. I did buy a used bass that had a new set of DR red devils which I love, but they are a little too expensive for me to justify buying. I boiled them once to bring them back to life. They still sound good but the red coating is looking like crap down around the pickups.

sound of bass · #13 11-21-2009, 08:40 PM

A friend of mine is a guitard and swears by the DR's aslo. The red devils sound interesting, but I know all my basses would look really sharp with black strings. Is that an option? Thanks.

Shaky · #14 11-23-2009, 06:58 AM

Quote:

Originally Posted by sound of bass

A friend of mine is a guitard and swears by the DR's aslo. The red devils sound interesting, but I know all my basses would look really sharp with black strings. Is that an option? Thanks.

I think they are called "black beauties."

bassbully · #15 11-23-2009, 07:55 AM

I agree the CS there rocks. I had an issue a while back with a string and they sent me a whole new set (chromes) no charge

sound of bass · #16 11-23-2009, 11:44 PM

Quote:

Originally Posted by Shaky

I think they are called "black beauties."

Thanks Shaky. I'll def. check them out.

SquierBender · #17 11-24-2009, 04:01 PM

Congrats! Thats is pretty unbelieveable! The hard thing is what to do when they are old.

rumblethump · #18 12-08-2009, 10:33 PM

Quote:

Originally Posted by bassbully

I agree the CS there rocks. I had an issue a while back with a string and they sent me a whole new set (chromes) no charge

+2 I had an issue with a B string and their CS was on it.
I received my new string s today. This B string has a tad more space between the windings, still not what i consider rough. It sounds exactly like the other 4, the original B has tighter windings and a tad bit smoother feeling but it didn't articulate like the other strings. Any way, they will get my business in the future. BTW 2 of my other basses have a heavy set and a light set of fender flatwounds and the chromes set has considerably less string tension.

I play metal · #19 12-09-2009, 12:08 AM

Good to hear your all happy.Used em for years also.

But not gonna lie..I use the pro steels and always find in about 2 months they sound like flats haha.I find they lose there clean,crispness so fast.

Sooo I'm sorry to say I'm an ELIXER guy now...BUT I always have a set of da'dario for backup.Elixers cost a fortune haha!!Prior to now,I used ONLY da'dario.

There close 2nd for me now.Mad respect foe them though..

jscomposer · #20 12-09-2009, 12:13 AM

Freebies are always nice, but La Bella customer service >>>>>>>>>>>> D'addario.

La bella offered to make me a custom length low-B in case the stock Super Steps low-B wasn't long enough. D'addario? "Our long scale tapered half-round isn't long enough? Oh well. We're just too big to make you a super long scale so you can clear the nut. Unless you want to create an account with us and order 134 of them."

Y'know, I'm almost temped to call them back and ask, "Hey, since you do make super long scale tapered nickel roundwound singles, can't you just grind a few for me?"

(I'm hoping the TI flats work out so I can move on.

)

EDIT: I just realized their half-rounds are nickel, while their roundwounds are nickel plated steel. So much for that idea.