Dean Markley - Bad customer support

[Asaf]

I bought 2 sets of blue steel nickel plated and the G string was dead on one of the spots.

when I got a dead string form other companies they always got back to me really quick and sent a replacement string + a new set.
(one company sent me only one string...but it was fine by me)

I wrote them that I want to send them the bad string through the mail and get a replacement one, and I haven't got an answer through email for more then a week now (I've checked my spam).

that's the last time I'm buying their strings...

only Rotosound and DR for me.

[Munjibunga]

A string is dead on one of the spots? Sounds like a dead spot on the neck to me. When I've had a dead string (which is seldom), it's been dead, dead, dead, all over the whole danged thing.

[jasper383]

Originally Posted by Munjibunga

A string is dead on one of the spots? Sounds like a dead spot on the neck to me. When I've had a dead string (which is seldom), it's been dead, dead, dead, all over the whole danged thing.

+1

Especially since the dead spot is on the G. My guess is it's the bass.

[maurilio]

I had few issues with Dean Markley with some of their strings. I always had a good customer service.
John Roof (if he's still the rep) has always been very helpful.
If you wanna contact DM, call them, it is better than emails.

M

[Asaf]

Originally Posted by Munjibunga

A string is dead on one of the spots? Sounds like a dead spot on the neck to me. When I've had a dead string (which is seldom), it's been dead, dead, dead, all over the whole danged thing.

It's a fretless pedulla and I replaced the string and the other string sounds ok all over the fretboard.
I asked a local guitar builder if it's the neck and he told me that the core of the string is twisted on that spot (he checked if it was because of the neck or bad Installation).

I'm not gonna call Dean Markley because I live in Israel so it will cost a lot and my English is really bad.

I'm just gonna stop buying their stuff and stay with DR and Rotosound...they both have great customer support and great products.

[Asaf]

although I got no response to the email I've sent, a large package arrived to the local post office yesterday and in it with lots of foam were also 2 G strings from Dean Markley.

so although it was weird not getting any response the result was good.

Sorry for the dissing.

[rsautrey]

Wow, all of a sudden the replacement strings came and now they are a great company. And you didn't even have to send back the defective strings!

[Asaf]

Originally Posted by rsautrey

Wow, all of a sudden the replacement strings came and now they are a great company. And you didn't even have to send back the defective strings!

if you will do a search you will see that I recommended about Dean Markley Strings more then once.
I never said anything about buying a whole set and thinking it was a total waste of Money (like a lot of people do for other Brands and also Dean Markley) because of their sound, life etc. .

the topic was Bad customer support...and although I got 2 strings they are Stainless steel and not Nickel steel (I specified exactly what I bought in the email) and it was kind of weird that I got just the box with no letter or anything.
I didn't mind sending the string to them so they will see what the problem was and wont think I'm trying to scam them or anything (and the most Important - when other customers will have this kind of problem the will help them).

I prefer American Products and buying from American online shops because they invented the customer support and quality control, so they still give the best service and they still make the best products.
I bought my 2 Basses (Pedulla Pentabuzz and Fender 50th Anniversary Jazz Bass) from American Music shops with the money I've worked for here in Israel and did it happily with total confidence in the transactions.
(I love Trace Elliot and Rotosound and got great customer support from them as well).

but after this I'm gonna think twice before buying their strings.
Why ? because unlike American residents it's a problem for me to pick up the phone and just talk to them (maybe if I gave them a call all of this story would sound totally different).
my only choice for communication is emails which worked out great with other American companies (or other Online shops).

BTW I replaced the G string to the Dean Markley Stainless Steel and it doesn't sound dead in the same spot or anywhere on the fretboard (haven't changed anything in the setup).

[bleepo]

I've been using their strings as long as I can remember. I had a bad run of Nickelsteels. I contacted them, and in my contact I gave them the link to my band website. It stated that I used Dean Markley string exclusively. At the time, we had a decent draw regionally.

They sent me 3 packs of Bluesteels and 3 SR2000's. I've since switched to the SR2000 strings and haven't used any others.

That's great support. 2 or 3 sets, the G broke. They replaced em with 6 sets!