DR Strings? 2 separate problems!!

[mp40smg]

All,
Is this just me or are these known DR specific problems?

Problem 1.

Dr Sunbeams. putting low b on. Sized up. cut. Put string into hole of tuner, start to wind. Got one wind on and the string gives, breaks/ unwraps at @ 1.5 winds. String is useless.

Contacted DR, no response through customer support on their site.


Problem 2. had a set of long scale low riders (taper cores). Installed onto Modulus 6 string. C string fine, G string fine, D string weird overtones. A, E and B completely unusable past @ 7th fret. getting bizarre steel drum like noises. Like a bell, overtones all over the place. Brought to competent luthier to see if I had done something wrong and to set up. Nope. Luthier has same problem. Can not fix, the only fix is a new set of strings.
Unfortunately, he only has DR in stock. So now the fix is $40 for a set of new strings, plus of course the labor already put in to set up intonate the un-intonatable brand new strings!

Anybody???

[KJung]

I'm a long time DR user. To answer your questions:

1) Unfortunately, that is user error. The 'Beam' strings (Sunbeam, Hi Beam, Fat Beam) strings are unusual in that they are wound on a round core. As the instructions indicate in the packagine, you MUST put a hard crimp in the string (i.e., a right angle bend) prior to cutting them or they have a relatively high probability of unwinding. No problem if you crimp.

2) For some reason, the particular DR strings with the exposed/tapered core get very little love, and there have been a number of issues reported on that set on this site through the years.

The Lo Rider (steels or nickels) are a more typical hex core design, and don't require any special bending or whatever, and you might try a set of those. A bit tighter tension than the 'Beam' strings, rougher feel, more upper mid grind.

[stflbn]

I always crimp/bend at a right angle no matter what the string brand is... I just have no trust.

[mp40smg]

the string was brought up to the A string post, kinked at a right angle and then snipped

That was then put into the post hole. when it got 1.5 winds around the string then came un raveled. the snipped portion was still intact in the post hole. it had appx 1 inch of good string in the post and aroudn the post then unraveling.

[KJung]

Originally Posted by mp40smg

the string was brought up to the A string post, kinked at a right angle and then snipped

That was then put into the post hole. when it got 1.5 winds around the string then came un raveled. the snipped portion was still intact in the post hole. it had appx 1 inch of good string in the post and aroudn the post then unraveling.

Then it was a rare bad string. I've installed probably 100 sets of DR Hi Beams over the years with absolutely zero issue. My guess is, if you call DR, they will send you a replacement set. Their customer service seems very good from other posts on this site. Emailing is NEVER a good way to communicate with any company if you have an issue.

[madbassplaya]

Originally Posted by KJung

Then it was a rare bad string. I've installed probably 100 sets of DR Hi Beams over the years with absolutely zero issue. My guess is, if you call DR, they will send you a replacement set. Their customer service seems very good from other posts on this site. Emailing is NEVER a good way to communicate with any company if you have an issue.

Agreed. Email is a very passive way to communicate and is often overlooked (not intentionally). I've heard it's better to call DR to get a quicker response.

[Jim Carr]

Originally Posted by KJung

Then it was a rare bad string. I've installed probably 100 sets of DR Hi Beams over the years with absolutely zero issue. My guess is, if you call DR, they will send you a replacement set. Their customer service seems very good from other posts on this site. Emailing is NEVER a good way to communicate with any company if you have an issue.

I found DR responded quite quickly to my email after I encountered a defective Lo-Rider E string a couple weeks ago. They Fed-Ex'd an E string to me that arrived yesterday, after giving me a choice of a new string or a new set. I figured that demanding a whole set would be greedy and punitive.

Here is a little thread about it.
See: email to DR

[KJung]

Originally Posted by Jim Carr

I found DR responded quite quickly to my email after I encountered a defective Lo-Rider E string a couple weeks ago. They Fed-Ex'd an E string to me that arrived yesterday, after giving me a choice of a new string or a new set. I figured that demanding a whole set would be greedy and punitive.

Here is a little thread about it.
See: email to DR

Excellent! I think the email thing with large companies like DR is based a lot on when the poor guy in charge of looking through the hundreds they must get a day on a large variety of subjects actually digs into it. Might be hours, might be days, might be weeks.

Anyway, +1 in that it is a great company that makes great strings.

[mp40smg]

Update.
Rosa from DR responded. They are replacing the defective strings.

[CG Jones]

I just tossed my second set of DR Lo-Rider Stainless (5 string) after the B string broke while I was winding it. Read the instructions very carefully, and there was nothing there about right-angling the string before snipping (although I did angle it before putting it in the peg).

It may be user error, but this is the only brand of strings I've ever had this problem with.

I will say that their customer service is excellent -- this tossed set was the free replacement they sent me after the B string snapped on the first set.

[lino]

Hi,

seems like a bad batch of HiBeams, because I had the exact same issue with 2 sets. After putting on the B according to the instructions (and exact same way I have done with many HiBeam sets ove rthe years) it breaks at the tuner, even before it gets to full tension.

Tried B of the second set I ordered, same thing.
Emailed vendor (Musik Produktiv in Germany) and got 2 brand new (complete!) sets shipped, so excellent service!

However, same problem with the first new B. Tried the last one, and finally this worked!

Tried to look for indications of production batches on the package. The bad batches all had a similar stamp on the inside (starting with a PC symbol, then ARACELI-F), while the good batch had a different one (starting with a smiley, then ARACELI-F). To me this looks like a material issue with the core.

Never had this type of issue with HiBeams before.

Alain

[Gladowsky]

Different string set but same problem: Last night I put on a set of Fat-Beams (MM5-130). I kinked the string and snipped it, then proceeded to wind it up. It broke. Fortunately (I thought) I've got another from a second new set. Did the same thing - came unwound as I was tightening it. I ended up re-using the old string.

I called DR this morning. They are sending two replacements. Their customer service is excellent. The person helping me said it could have been a defective batch (ordered these from Musician's Friend).