Great support from D'Addario

[pendergasta]

Just wanted to put out a good word for D'Addario.
I bought a set of chromes last month and put them on my bass. Within a week, the outer wrap came loose and was separating from the A string. I got a return authorization number and shipped the strings to D'Addario last Monday. Today I received a new set of chromes from D'Addario. That's FIVE days, including shipping both ways. No problems, no questions asked. I'll definitely support them by buying more strings in the future. In this day and age it's hard to find great customer service like that.

[Philbiker]

Nice story. I had a similar issue with LaBella. On the first 35" scale bass I ever owned I didn't know I needed to order the "extra long" strings, I sent them the one where the silk went beyond the nut and they replaced it. Good companies!

[Valerus]

Good to hear they have good support. I've been a big fan of their roundwounds for years.

[LarsLockwood]

Good to hear. I just bought a 5 string set of flat chromes, and they are not cheap.