Info about correct email address ...

mbrancalion · #1 09-09-2010, 06:21 AM

Sorry,

but i don't know the right section of the forums where i could ask this.

I have a problem with a defective La Bella strings, just out of the package.
The italian importer (i live in Italy) has gone out of business.
I wrote the first time to "info@labella.com" and someone replied me that he would took care of a free replacement.
After that, i got no more reply. And i wrote them, to the same address, 2 times more. All of this since april 2009.

My question, if someone can help me:
can anyone please give me a more direct address other than their "info@ ..." (the only one listed in their Contacts page), so i can write to a more caring person, so that i can get a replacement ? ........
(it's not fair to have a 5 strings set without a string ..... and not being able to find single La Bella strings in Italy ....)

Thanks for any eventual help.

anyonefortennis · #2 09-09-2010, 06:27 AM

Maybe post this in the strings forum with a title of "labella contact info".

MIJ-VI · #3 09-09-2010, 07:28 AM

Hi Marco.

Eric Cocco
Vice President
La Bella Music Strings
<eric@labella.com>

Eric Cocco of La Bella and Ruben Rodriguez. NAMM 2010 Show.

And if you have a Facebook account:
http://www.facebook.com/pages/La-Bel...0617537?v=wall

Please keep us posted on how this turns out.

Gary

mbrancalion · #4 09-09-2010, 08:23 AM

Quote:

Originally Posted by anyonefortennis

Maybe post this in the strings forum with a title of "labella contact info".

I thought it was not a thread with a topic directly regarding the strings themselves...

Anyway i think you're right ........

mbrancalion · #5 09-09-2010, 08:25 AM

Quote:

Originally Posted by MIJ-VI

Eric Cocco
Vice President
La Bella Music Strings
eric@labella.com

Thank you.
I'm going to write him right now.

I'll keep you informed .....

Thanks, greetings.

mbrancalion · #6 09-15-2010, 04:19 PM

Just a quick update to report that i wrote Eric La Bella 7 days ago, to the address i wrote here, and didn't have a reply, to this moment.

Other ideas? ....
(i'm not going to phone. I live in Italy, and besides that i can't understand spoken US english so well ........)

Thanks.

MIJ-VI · #7 09-15-2010, 04:59 PM

Quote:

Originally Posted by mbrancalion

Just a quick update to report that i wrote Eric La Bella 7 days ago, to the address i wrote here, and didn't have a reply, to this moment.

Other ideas? ....
(i'm not going to phone. I live in Italy, and besides that i can't understand spoken US english so well ........)

Thanks.

Hi mbrancalion.

You sent an e-mail to Eric Cocco? If so it may have been inadvertently flagged as spam. This can happen occasionally.

I'll e-mail Mr. Cocco a link to this thread and we'll see what happens.

mbrancalion · #8 09-15-2010, 05:04 PM

Quote:

Originally Posted by MIJ-VI

I'll e-mail Mr. Cocco a link to this thread and we'll see what happens.

Thank you very much for this.

NB: my address is a normal gmail one .... it's strange it can be caught as spam ........

MatticusMania · #9 09-15-2010, 05:07 PM

Lots of gmail, hotmail, yahoo, etc emails often get sorted as spam. As these are all sites where one can get a free email address they are often used by spammers.

MIJ-VI · #10 09-15-2010, 05:22 PM

Quote:

Originally Posted by mbrancalion

Thank you very much for this.

NB: my address is a normal gmail one .... it's strange it can be caught as spam ........

An e-mail I just sent:

A defective La Bella bass string in Italy and no resolution since April 2009.

Hello Mr. Cocco.

I'm e-mailing you on behalf of a TalkBass member living in Italy who encountered a defective La Bella bass string issue which has remained unresolved since April 2009.

Here's a TalkBass thread which outlines the problem and what has been done to resolve it thus far:

http://www.talkbass.com/forum/showth...=1#post9712867

Thank you.

A La Bella 767-6F customer (great strings BTW),

Gary

--------

(I use Hotmail, but I have an idea...)

mbrancalion · #11 09-15-2010, 05:26 PM

In any way my problem is solved, i love Talkbass .....

MIJ-VI · #12 09-15-2010, 05:37 PM

Quote:

Originally Posted by mbrancalion

In any way my problem is solved, i love Talkbass .....

So do I. TB is

.

I've just sent a message to another TB'er who I believe has contacted Mr. Cocco in the past.

**kenstee** · #13 09-15-2010, 06:25 PM

Quote:

Originally Posted by MIJ-VI

So do I. TB is

.

I've just sent a message to another TB'er who I believe has contacted Mr. Cocco in the past.

Hi,

I'm the "another TB'er." I did relay your message to Eric at LaBella. Will post here if I get any additional communication.

MIJ-VI · #14 09-15-2010, 07:17 PM

^ Thanks Ken!

mbrancalion · #15 09-16-2010, 02:45 AM

Thanks, guys ....

MIJ-VI · #16 09-17-2010, 04:19 PM

An e-mail I just received and relayed to Marco who will soon be getting the strings he paid for:

"Hello John,

Thank you very much for raising this to my attention. Please send me this players info, I would be more than happy to send him a set to Italia. In fact we just finished a batch of hellcat strings so we have them in stock now.

Best regards,

Eric Cocco"

mbrancalion · #17 09-17-2010, 04:27 PM

Great and quick job, guys .......

Many public thanks .....

mbrancalion · #18 09-25-2010, 06:26 PM

After a week, i have received no email from La Bella yet.

Aside all of this, i realized that the last complete Supersteps set i recently put on has an E string which is not "right": it doesn't rattle, but it has a subtle "doubling effect" when played say from the 10th fret on ...... And the open harmonics are all doubled. There's always a sort of subtle chorus effect, on that string only.
The string cannot be properly tuned. Setting octaves is impossibile ......

I believe that it would be the right time for La Bella men to learn what "quality control" means ..........

Well, friends. I have ENOUGH of La Bella products. They lost a customer.
It's time to move on, and use something else.
I'll see if i can find some of these new DR DDT strings .........

Thanks anyway for help you gave me here.

MIJ-VI · #19 09-25-2010, 06:57 PM

Quote:

Originally Posted by mbrancalion

After a week, i have received no email from La Bella yet.

Aside all of this, i realized that the last complete Supersteps set i recently put on has an E string which is not "right": it doesn't rattle, but it has a subtle "doubling effect" when played say from the 10th fret on ...... And the open harmonics are all doubled. There's always a sort of subtle chorus effect, on that string only.
The string cannot be properly tuned. Setting octaves is impossibile ......

I believe that it would be the right time for La Bella men to learn what "quality control" means ..........

Well, friends. I have ENOUGH of La Bella products. They lost a customer.
It's time to move on, and use something else.
I'll see if i can find some of these new DR DDT strings .........

Thanks anyway for help you gave me here.

This may be 'Stratitis' (so-called because said phenomenon was first observed on the Fender Stratocaster) which is caused by having the pickups adjusted too close to the strings resulting in the pickup excessively magnetizing a portion of the string's length which in turn causes overtones to be repelled as they try vibrate along it's length.

Lowering the pickups a tad and giving the strings a bit of time to de-magnetize may help.

On the other hand the string may just have a problem.

Given the circumstances, I can't blame you for how you feel Marco.

Let's hope that La Bella steps up soon...

I'll send another e-mail to Mr. Cocco.

mbrancalion · #20 09-25-2010, 07:07 PM

Quote:

Originally Posted by MIJ-VI

This may be 'Stratitis' (so-called because said phenomenon was first observed on the Fender Stratocaster) which is caused by having the pickups adjusted too close to the strings [CUT]

Mmm....... i don't think it's my case:

1- other older Supersteps sets didn't have this doubling effect, with the PUs at the same height as now

2- it's in the E string, and i also have a lower B string which is not affected

3- the PUs are Bartolini of the K series, not too close. I believe they won't have the magnet pull effect ......