Ordering from www.bassguitarstrings.us

[Asaf]

well i must say that my experience with bassguitarstrings.us was great, the local costums are always the problem with these shipments - so i told tom to extra pad the strings and we solved that problem.

anyway, i must say that everybody should check their national rules of import - the value of the content is the main cause for extra charge from the local post office.

[carl-anton]

Hey Asaf - what happened with your strings in costums?

[Asaf]

when i was released from the army i worked in a company - packing upgrade parts and software and shipping it worldwide.
so i had the knowledge how bad the costums people no matter which nationality, they always treat like crap to the import export merchandise.
when tom shipped my strings for the first time the package looked like someone tap danced over it - but the strings were ok, so i told tom and he packed it great the next time.

[christle]

Originally Posted by tappel

It seems that there's a wide disparity in customs efficiency; my Australian customers get their orders faster than Canadian customers do.

Tell me about it! Still its the same for everyone shipping from the US.

Dan

[adam on bass]

If you have time to wait for them you can't beat Musicians "Fiend" for string prices. A twin pack of XL170's is 29.99! Their customer service pretty much sucks but to save 10 bucks it's worth it.

[KeiBau]

I ordered a 5 string set of TI Jazz flats from bassguitarstrings.us on the 19th and received them on the 23rd, yesterday (includes a weekend too). They were a very good price and I found the website easy to navigate. Also, I found a good price at musiciansfriend.com for D'Addario Chrome Flats, $29.00US for a 5 string set. I placed the order on Monday, yesterday, and received it today, Tuesday. Yes, sometimes I get things from musiciansfriend.com overnight if placed early enough the previous day. Anyway, the thread is about bassguitarstrings.us so I'll get back to them. It was a very pleasant experience doing business with them. However, this has been experience with domestic U.S. sales and I understand the question is regarding international deliveries. I can't really comment on the international, sorry. Well not in the music business anyway. I used to do quite a bit of business buying and selling internationally with other lines of products. Any given shipment can get snagged in customs once in awhile in any country. Likely not anybody's fault.

[ampegsvtca]

Great service and fairly fast delivery (better than "juststrings.com") to Canada. Would do business again!

[AdamRuckus]

Thanks for the replies everyone. To answer my own question, my first order to Australia from www.bassguitarstrings.com arrived in record time of around 6 days (including a day or two for some ordering hiccups which Tom quickly sorted out). Very efficient and personal service, thanks Tom!

All in all, it's a fantastic service particularly for Aussies, because they'll ship standard post (USD$10) where almost every other merchant in the US will only ship via FedEx or UPS (USD$35).

Australian customs appeared to ignore the box, so not even sales tax (GST) was payable! I guess chasing a few bucks isn't worth it for them, or I just got lucky.

I'm pretty stoked. 7 sets of D'Addario's for a total cost of under AU$27 a set, compared to $65+ in local stores.

[Bruce Lindfield]

Originally Posted by AdamRuckus

Australian customs appeared to ignore the box, so not even sales tax (GST) was payable! I guess chasing a few bucks isn't worth it for them, or I just got lucky.
.

I think it's just a question of luck really - so there is so much online shopping now that they can't stop and open everything, but they must just check a random sample. I've ordered loads of stuff from the US and the packages have only been opened twice in about 4 or 5 years.

So it's just a question of whether it's your 'turn'!!

[DenisW]

I have ordered Strings from them three times with no problems,and I live in Ireland.Brilliant service.Great customer care as well.

[mickeyw3340]

I emailed them yesterday to see what their delivery time was on a set of 5 string TI Jazz Flats. Got an email reply within an hour I think, from Tom Appel. During that hour, I found a set in stock locally in Suwanee Georgia. Even though I told him I had already ordered them locally, I received a return reply from him with some nice tips on the use of the new strings. Simply based on these two emails, I will buy from him next time when I am not in such a hurry to get them in. His price was a few dollars lower than the price I paid locally.

Originally Posted by AdamRuckus

Hi all,

Just seeking feedback (positive or negative) from anybody who has ordered from www.bassguitarstrings.us, the sponsor of this forum, with particular regard to international orders & delivery time. Their prices seem quite reasonable, especially with the poor US dollar not doing too well lately

[scottlee]

Just a note for Australian customers. You should never get charged any custom charges or gst if your package comes through the post (USPS) and is under $1000 and under $250 if by courier (such as fedex) - these prices are from memory.

I've ordered from Tom a number of times, strings have always arrived in Australia within one week, with no custom charges at great prices - thanks Tom!

Originally Posted by Bruce Lindfield

I think it's just a question of luck really - so there is so much online shopping now that they can't stop and open everything, but they must just check a random sample. I've ordered loads of stuff from the US and the packages have only been opened twice in about 4 or 5 years.

So it's just a question of whether it's your 'turn'!!