| Pyramid strings: excellent customer support
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I bought some months ago a set of Pyramid Gold flatwound strings (long scale, 40-55-75-105), which I put on my Cort B4LH bass last March. Since then, the bass was played about 4 hours per week. Two weeks ago, I opened the bass case only to find out that the D-string was broken. I contacted Pyramid through their web site describing the problem. They replied to me the next day and sent a new string for free, which I received after three days. Now, this is what I call excellent customer support.
I take the opportunity to give also my first impressions on these strings:
Installation: Strings as received are covered with a black fine powder, obviously a residue from the manufacturing process (similar thing as for TI flats). Use a cloth soaked with alcohol to remove it before installing the strings.
Appearance and feel: ultrashiny and very smooth. Probably the nicest-looking (and feeling) strings ever. Tension just about right (less than Fender 9050MLs, higher than TI jazz flats, which in any case are the lowest tension flats around). The E-string looks huge compared to the other three strings (E-105, A-075).
Break-in period: Break-in period in order for all strings to settle down evenly appears to be rather long (as for most flats), but: the E-string sounds as broken-in already from the start, while the other strings, especially D and G have initially a lot of brightness, even some zing (D string). I guess you could focus playing on D and G during practice to cut down the break-in time.
Tone: my bass (Cort B4LH, active, swamp ash body, wenge-maple neck, bartolini MK1 pickups) has inherently a rather bright sound, which I wanted to tame. I decided to test TI and Pyramid flats (in Europe TI and Pyramid flats are cheaper than LaBella flats). Both of these do the trick. Pyramids are to my ears more old-school (using some foam on the bridge gets you even closer to a no-sustain, thumpy defined tone). TIs have more mid-presence and their own character and you really have to get used to the low tension.
So, testing is still in progress, with flats you do have to be patient ... | 
