Pirastro customer service/failing Olive

bassdogEmer · #1 11-11-2006, 10:40 PM

Hi just wondering if anyone knows about how to contact Pirastro - I have a 3 week old olive and the windings are coming loose in the middle of the string - around the Bb to C range. it's a G string
thanks in advance for any help

**Francois Blais** · #2 11-12-2006, 10:03 AM

Their contact info is available at their website, but is still Customer service.

Good luck!
(they will replace it for sure)

TroyK · #3 11-13-2006, 10:17 AM

I've personally had extrodanary luck with Pirastro customer service and am very loyal as a result. I'm sure they will take good care of you if you ask nicely.

Troy

Jake deVilliers · #4 11-13-2006, 12:11 PM

"I've personally had extraordinary luck with Pirastro customer service and am very loyal as a result."

+1

Adrian Mueller at Pirastro's Customer Service will take care of your string problems in the best possible way.

KSB - Ken Smith · #5 11-13-2006, 12:16 PM

Quote:

Originally Posted by Jake deVilliers

"I've personally had extraordinary luck with Pirastro customer service and am very loyal as a result."

+1

Adrian Mueller at Pirastro's Customer Service will take care of your string problems in the best possible way.

+2 on that and many more..

**Francois Blais** · #6 11-13-2006, 01:22 PM

Quote:

Originally Posted by Jake deVilliers

"I've personally had extraordinary luck with Pirastro customer service and am very loyal as a result."

+1

Adrian Mueller at Pirastro's Customer Service will take care of your string problems in the best possible way.

Just to clear things up, Adrian is the technical manager at Pirastro, not a customer service representative, although he takes care of most of the requests.