Yeah.. Gee thanks, Jim...
No RMC is great. I've bought a ton of Gk from them over the years. My current Mb Fusion came from there. I bought a bunch of DBx stuff from them for my old analog PA comps, crossover, Eq's, Driverack and hen obsoleted all that stuff when I got a Studio Live board from them. My current QSC K10 tops came from them as well IIRC. I think they drop shipped those direct from QSC as we are both out west and RMC is back east.
I've never had an issue with them over anything. Back in my travellimg days, I asked them to open the box on a 1001 RB II, give it a 24 hour burn in and stage shippment so it would hit my door on a Friday night. I had a gig Saturday night ... Went off like clockwork. Great support from down there!
I think I'd know normal if I saw it ... 'Calvin