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12-18-2009, 09:52 PM
| | | | Music 123 service
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I picked up a new GK MB2-500 from Music 123 about a week ago for 20% off for a shipped price of $399. When I got the amp, it had clearly been opened and repacked. All the accessories were unopened, but the amp had been taken out and used. It was an A07 revision though and it was in excellent condition.
I called their customer service department to let them know that I bought a new amp and received one that had been opened, and without even asking, they offered me either an exchange for a new one, or a refund for the difference between the new and used Level 1 price. I took the refund and got $50 back!
Their service was incredibly easy both times I called (the first time their computers were down) and their staff was very courteous. Plus, I got a rev A07 GK MB2-500 with full warranty for $350!  |
12-18-2009, 09:55 PM
| | Registered User | | Join Date: Jan 2003 Location: Saskatoon, Canada | | | Using the 20% off coupon, I ordered a VT Bass and a Bass Big Muff π which was in need of repair; they arrived in Canada within a week. Happy here!
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12-18-2009, 10:09 PM
|  | Registered User | | Join Date: Jul 2006 Location: Florida | | | yeah thier customer service is excellent. Their my number one choice over competition
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12-18-2009, 10:12 PM
| | Registered User | | Join Date: Jan 2006 Location: NY | | | I buy from Music123 regularly, and think they are great, but you guys know that they are owned and operated by Musicians Friend, i.e. Guitar Center, right? |
12-18-2009, 10:48 PM
| | Registered User | | Join Date: Jun 2007 Location: Noblesville, in | | | I am pretty sure that they are a division of Woodwind and Brasswind...I am pretty sure that GC bid to buy them but they did not get it...I cannot remember exactly. I know that I was away of what was going on back then, but I am foggy on the details now... |
12-18-2009, 11:45 PM
| | Registered User | | Join Date: Aug 2006 Location: Dallas | | | Same call center, same warehouses.
June 2007 Bain Capital signed an agreement with Guitar Center to purchase the music retailer for $1.9 billion, plus $200 million in debt. The buyout will be for $63 per share, a 26% premium on June 26's closing price. The deal was approved by shareholders on September 18, 2007 and closed October 9, 2007.[5]
Guitar Center's sister companies/subsidiaries incorporate Music & Arts Center, Musician's Friend, GuitarCenter.com, LMI, Giardinelli, Musician.com, Private Reserve Guitars, Woodwind and Brasswind and Harmony Central.
Musicians Friend: The core business for Musician's Friend is their musical instrument and pro audio products under the Musician's Friend, Guitar Center and Music 123 brands. They also manage the large online and catalog retailer for the band, orchestra, and educational market, The Woodwind and Brasswind.
Musician's Friend employees currently answer all inquiries as well as ship products for musiciansfriend.com, guitarcenter.com, music123.com, musician.com, privatereserveguitars.com, wwbw.com, and 4lyons.com. The company also owns harmonycentral.com, a large community and information site for musicians.
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Last edited by bigfiddle : 12-18-2009 at 11:48 PM.
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12-18-2009, 11:54 PM
|  | OVNIFX
EXAR pedals rep for North & Central America | | Join Date: Oct 2005 Location: PDX, OR | | | Yep. All the same.
Not really a "hot deal", though, this thread? |
12-19-2009, 03:51 AM
|  | Registered User | | Join Date: Oct 2005 Location: Texas | | | music123 rocks. Its where i usually get my stuff because its like ordering two day shipping for me. It always gets shipped out same day or next day and gets to my house in two days. |
12-19-2009, 05:03 AM
| | Registered User | | Join Date: Nov 2001 Location: California | | Quote:
Originally Posted by bigfiddle  Musician's Friend employees currently answer all inquiries as well as ship products for musiciansfriend.com, guitarcenter.com, music123.com, musician.com, privatereserveguitars.com, wwbw.com, and 4lyons.com. The company also owns harmonycentral.com, a large community and information site for musicians. | It's entertaining when the phone drone gets confused when he answers, too: "Musician's Friend! Uh...NO! WAIT! Music123!"
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12-19-2009, 06:22 AM
| | | Quote:
Originally Posted by bigfiddle Same call center, same warehouses.
June 2007 Bain Capital signed an agreement with Guitar Center to purchase the music retailer for $1.9 billion, plus $200 million in debt. The buyout will be for $63 per share, a 26% premium on June 26's closing price. The deal was approved by shareholders on September 18, 2007 and closed October 9, 2007.[5]
Guitar Center's sister companies/subsidiaries incorporate Music & Arts Center, Musician's Friend, GuitarCenter.com, LMI, Giardinelli, Musician.com, Private Reserve Guitars, Woodwind and Brasswind and Harmony Central.
Musicians Friend: The core business for Musician's Friend is their musical instrument and pro audio products under the Musician's Friend, Guitar Center and Music 123 brands. They also manage the large online and catalog retailer for the band, orchestra, and educational market, The Woodwind and Brasswind.
Musician's Friend employees currently answer all inquiries as well as ship products for musiciansfriend.com, guitarcenter.com, music123.com, musician.com, privatereserveguitars.com, wwbw.com, and 4lyons.com. The company also owns harmonycentral.com, a large community and information site for musicians. | Wow; had no idea.
Does this mean that supporting the competition is a good idea, or are they so large that they will dictate pricing no matter what? |
12-19-2009, 09:48 AM
| | | As long as the service is great and the deals are good, I don't care who owns what. It's when the service goes away in the name of good prices, or good retailers go out of business cause a crappy low price business takes over that I have a problem with this scenario.
I posted this in Hot Deals cause it was a good deal, but was torn what forum to actually post this in.  |
12-19-2009, 03:44 PM
|  | Supporting Member | | | | | I know they're all the same....
But, for some reason I always have better luck with 123. In addition, easier to use their price match system as it is right on the product page for each item. I have gotten some amazing deals from them when I ask for a price match. They more than match. They often offer a price that is substantially better. Typically respond to emails quite fast as well. They're always my first stop for any purchase.
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12-19-2009, 07:10 PM
|  | Will work for groove | | Join Date: Jul 2007 Location: Middletown, OH | | | I've not had very good luck at Music123 at all. Three times they've sent me the wrong item I ordered or the wrong color, or something was missing from the shipment. I won't order anything from them again unless they start having a 90% off sale, and even then I would think twice.
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12-20-2009, 11:37 PM
|  | Registered User | | Join Date: Apr 2002 Location: Los Angeles | | | I have to say, so far I'm pretty impressed with Music123.
This is my first experience with them. I ordered an amp, didn't
like it, so I called. They took the amp back with no question
AND let me use my 20% off again to buy another amp. So far,
I'm sold. | | Thread Tools | Search this Thread | | | | 
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