Or, read the stickies at the top of this formum, and learn how to adjust the truss rod yourself. The bass came with tools in the little bag; what do you suppose those are for?
That being said, Ibanez is well known for shipping basses with ridiculously low action. And it was shipped to you from someplace with a different climate, so the neck may have developed a backbow. Completely normal, you just have to do a set-up.