Fender's Customer Service

[martybernal]

I am the first one to complain to the world regarding bad customer service, so I feel it's only fair to tell the world about the good customer service I received from Fender recently. I realized while restringing my custom shop classic IV jazz bass that the screw and washer that hold the tuning keys in place had fallen out. Of course they probably dropped out at a gig and I had no idea it happened. I called Fender and spoke with a gentlemen in their customer relations department, he said he would send me out a few sets of these parts. He did so and I received them within 3-5 days. The thing that impressed me most was not only did he do exactly what he said, he called me a week later to verify that I had gotten the parts. I realize that the parts were probably less then $5 dollars in parts, but his attention to my satisfaction is priceless. I call that great customer service and another reason why I'll continue to buy Fender products.

[Slowgypsy]

I think that's how it is 99.9% of the time. The vast majority of interactions between the Company and the Customer are usually very happy healthy positive experiences. But... those folks don't go public with their experience. The folks, however, that have a less than thrilling interaction often go very public, and I'm sure that criticism is well deserved. It's just that I'm positive the good interactions far out-way the not-so-good ones... we just don't usually hear about those. I've also had only great experiences with Fender. Peace...

[FunkMetalBass]

You, my friend, have discovered why the phrases "a bad reputation goes a lot farther than a good one" and "one 'oh ****' equals ten thousand 'atta boy's" exist.

Glad to hear that they treated you well.

[muxis]

I had bad experience with Fender in 08.

Tried my luck again this year. Apparently they changed their customer relation person and he was a big help. Awesome!!!