Hipshot customer service

Rodger Bryan · #1 10-23-2010, 08:29 AM

About a month ago, I was setting the intonation on a Hipshot A bridge when I ran out of adjustment screw for the C string. There was still 3/16" left between the front of the saddle and the edge of the bridge plate. What I needed on that saddle was a screw that was .100" longer.

I contacted Hipshot to ask them where I could buy longer replacement screws and described my problem (because the bridge probably should have been moved back by .125") The tech responded within a day and offered to send screws of various lengths for me to solve the issue.

When I get great service, I want to be sure to spread the word!
peace,
R

Joeykun · #2 10-23-2010, 08:48 AM

I've dealt with Dave over there at Hipshot since the mid 80's!!

I once had an ESP Surveyor bass that had different tuners that were available with the Hipshots D-Tuners.
Dave told me to send him one of my tuners from the bass and he made a D-Tuner out of it!

How's that for customer service!!! Great company and great products!!

rmars · #3 10-23-2010, 08:48 AM

Hipshot's customer service is awesome! I had an issue with a bridge they custom drilled for me and they bent over backwards to resolve it. I ended up with a production B series bridge and not the custom drilled Vintage bridge but hey, who else would even attempt to do that for a customer.

They are both protective and grateful for their customers. I don't imagine I will ever do a custom bass with anything but Hipshot hardware ever again.

Great people, great service!

80'sRocker · #4 10-23-2010, 08:51 AM

Hipshot rules! They make the best bridges in my opinion (Badass what?)

Nighttrain1127 · #5 10-23-2010, 09:44 AM

Before the BasAssIII's were available for Fender string through body MIA basses I had Hipshot make me a string through bridge . It cost some but they did a fantastic job. There were a couple of delays and they E-mailed me to keep me up to speed. all in all a great experience and awesome customer service.

bongomania · #6 10-23-2010, 10:17 AM

They have gone beyond the call for me several times. Easily the best customer service in the biz.

rojo412 · #7 10-23-2010, 10:24 AM

This is all awesome to hear. It's fantastic when a company makes good stuff AND bends over backwards to help you out, even when it's not "A warranty issue".

Thanks for being good, Hipshot!

rms2 · #8 10-23-2010, 11:37 AM

I recently needed a custom order bridge without pre-drilled mounting holes to retrofit to an older bass. They had it to me within a week. Great customer service and excellent products! They will definately be my first call whenever I need parts.

Billy K · #9 10-25-2010, 07:17 AM

I just talked with Bill and he was a great help took his time to walk me through drilling out my head for new tuners and they look and are awesome.Hipshot your the best