E-mail Jason @ www.hipshotproducts.com and tell him what happened....include the pics. He should be able to help. Normally, I'd recommend calling but that would be one heck of a long distance bill.
Riis
__________________ "20% of the money will buy you 90% of the sound..another 30% of the money will buy you another 5% of the sound..you can't buy the remaining 5% of the sound because nobody can agree about what it is."
If you can do small spot-welds it is fixable. Otherwise, you could try a dab of extra-strength metal glue like JB-Weld, but that's kind of a small area, it might not grab enough.
Hipshot will take care of you though, their service is outstanding.
i emailed Jason. lets see what happens next. meanwhile - is it fixable?
Doubtful...but it is replaceable.
Keep us informed. Hipshot has never let me down.
Riis
__________________ "20% of the money will buy you 90% of the sound..another 30% of the money will buy you another 5% of the sound..you can't buy the remaining 5% of the sound because nobody can agree about what it is."
Bill and Jason are great guys. In fact, the entire team is just fantastic all-around. While you may be out the cost of some shipping, they'll surely help you out.
__________________
Quote:
Originally Posted by McThumpenstein
I don't think the wife would buy the "I need to take off this knob and put a whole new bass under it" story.
Not to revive a "dead' thread, but this problem happened to 2/4 of my Hipshot tuners in a set. Mine were black. Is this a more widespread problem than is acknowledged?
Sorry that i forgot to reply. long time had passed, but Bill from Hipshot made contact with me after he saw the thread and sent me replacement key. that what costumer service should be like!
