Originally Posted by 4to5to6
Thanks Jamie. First thing I did once I found the exact part number was go to L&M and Tom Lee and after this made the rounds to all the local repair shops in hopes of finding a spare laying around. No results yet but I've emailed pictures out to a few more so we will see.
I may not have this 100 percent correct, but I understand Ibanez is distributed through FK Marketing in Montreal and it has been reported to me by a reliable source that it is absolutely impossible to get any parts out of them. They are barely even doing any warranty work on Ibanez basses or guitars at the moment. So far they have ignored all the email requests I have had sent to them by the stores. I am trying to track down a phone number so I can make a request as a customer. When it comes to customer support my experience with Ibanez so far would be rated as a 0! I refuse to have a bass around with a broken part so i am not going to give up.
I'm determined to find this part first as it will be a real pain if I have to build the piece from scratch. I understand the bridge pieces for the Prestige SR3006 is the same as the SR3005 and SR3004. The saddles are easily broken. It is a really weird bridge set up and I can see how easy it is to break it. There is a center 1.5mm allen that is used for the intonation adjustment and two more for the string heigth. If the intonation allen is not losened first the saddle will snap when the two allen screws are tightened to raise the saddle. Sadly, the center screw can easily be missed if you are unfamiliar with the bridge as it is hidden under the string. The saddle was broken when I bought the bass but I can see how I could have easily made the same mistake.
If anyone has the direct contact info for Ibanez Canada I would appreciate having it.
I'm wondering if there even is an Ibanez Canada. I haven't been able to contact anyone at Ibanez in Canada. A couple years ago I did find an e mail address. I sent a couple emails and never got a reply. That company in Montreal is absolutely useless. They don't respond to emails either.
Ibanez USA is fine and they get a number of requests from Canadians for help. They're aware of the problems we have here. Unfortunately, they can't handle Canada.
I've had a number of complaints from myself and others sent to the VIPs at Ibanez via Carol Kaye. They said they understand there is some problem with Canada and will look into it. We'll see.
Canada is a drop in the bucket to most companies so we get the short end of the stick a lot.
What I'd do is send a letter to Ibanez head office outlining your complaints along with a promise to never buy another Ibanez or recommend one to anyone else.
I've been trying to find a Prometheon amp in Canada. That distributor has it listed but they don't have any in stock. On their website which the good guy at Steve's Music checked, it said available in the end of August. I doubt it will ever happen.
I can't understand how they can stay in business with service like that.