I'm so surprised that Ken would have such a response.

Much to his shock and dismay, I'm sure, he's not the only luthier or setup/repair specialist on the planet.
[tongue removed from cheek]
That's actually a stock answer, and I can appreciate his perspective...even if I doubt the "every day" part. However, I've got to think you can find someone in your area who can perform quality work on your instrument. Given the big dogs in the industry right in your neck of the woods, you could certainly start there...and if nothing else walk away with a recommendation or two. Good luck...