My experience with guitarPartsResource.com / bass parts resource

[bassclef112]

My first experience with them was excellent. They shipped me the wrong replacement tuner for my Fender Deluxe. I notified them and they replied quickly saying the correct one was shipped. I asked about the sending back the wrong one and they told me never mind, I could keep it (!). I thought that was way cool and sent it back to them at my cost.

The second time I ordered a bunch of parts including a bridge and mounting screws. They sent me the wrong screws. After multiple attempts at contact, I finally got a response telling me (in a nasty way) to send the wrong screws back (at my cost) and they'd send the right ones. The postage would've almost met the price of the screws. That is BS.

This wasn't any money to speak of, but the principal here is, you made an error, make it right. Most suppliers have competitive prices - it's the service that seperates them. I won't deal with them again.

To all who have had good experiences - good for you! I guess it depends on who handles your order over there. I wish I had the person that handled my first order handle my second.

[johnson79]

I emailed them a few times to see if they would be getting a bridge in which was shown as out of stock. Never got a reply.

[C.Linton]

From all the posts I've read here the thing about bPR seems to be that generally their service is good, it's when there's a problem, which even the best of businesses run into, that shows they have a definite problem when it comes to communicating with their customers.
Their communication skills seem to need to really be worked on.
BTW, my own (admittedly limited) experiences with them have been very positive.

[dannnnn]

I should note that they were quick to refund my credit card for the bridge I returned. They get a few points for that.

[bassbenj]

Originally Posted by SBassman

I have used them a couple of times successfully.

Sounds like when they get it right, well, it's right.
And when they get it wrong, it's Sometimes hard to get their attention.

I have read a few different threads here citing the same problem as this thread.

I've ordered from them many times. Great parts. Great prices. Great service. But I also order from allparts and others too. They all seem fine.

But in fairness to the OP, I did not have to try to contact them with customer service complaints or wrong item problems.

My personal view would be to not have a fit over some wrong value volume pots. I mean it's SO easy for some wrong values to slip into the bin and who knows you may want a 250k pot later so I'd just keep them in my personal stock and not bother.

But while I don't understand how some music gear outfits think that ignoring emails and not answering the phone is the proper way to build your business, I've got used to it. Hey if G&L can get away with it, why not some parts operation?