Reaching a Human - Gibson Customer Service Rep

[whoatherechunk]

I'd like to talk to a human in the Gibson Customer Service Department when it comes to repair/restoration. Any one hold the secret to be able to talk to em? Thanks!

[Slowgypsy]

I believe the following link will give you the info you need...
http://www.gibson.com/en-us/Support/ContactUs/

I purchased a used Tobias bass (Gibson make) a while back and had a question about it. I gave them a call, within minutes I was talking to a tech person who couldn't have been more helpful. All in all, my experience with Gibson has been great.

[pica]

When you call a company and you get the recorded message press 1 for sales, press 2 for whatever, etc, etc. If you press 0 most of the time it will transfer you to a live person. Try it, it works.

[whoatherechunk]

ya i only pressed zero and it's like holding for eternity. gibson usa more like gibson pos hahaha.

[darkstorm]

That does not compute, robot service is great just like our robot tuning gears please have your robot msg our robot. lol

[JTE]

Gibson has ALWAYS had the worst telephone help. No matter who has owned them, they are the pits. Thirty years ago their Nashville parts department was two semi-retired women who didn't know anything about guitars. They each worked 20 hours a week, and there was no voice-mail. Not knowing about guitars, the only way to get what you needed was to have a copy of Gibson's service manuals and order things by the part number. When they closed Kalamazoo, a lot of parts were sent to Nashville, but apparently no good records were kept.

When Norlin sold the company to Henry what's-his-name, they didn't make any changes to that, except they took away the toll-free number. I was told by our Gibson sales rep (I managed a guitar store for 11 years) that "Gibsons don't break, so why would you need parts?"

Arrogant turds... As much as I like some of the guitars (ES-335, a few really great Les Pauls were built, and some very fine arch-top acoustics), the company's business methods irk me enough that I don't have any interest in Gibson products of any sort. Even worse than Dean Markley

John

[Slowgypsy]

I'm finding these posts very contrary to my experience with Gibson. Seriously... I bought a used Tobias Growler here on TB, had a question about what size truss rod wrench was needed as it didn't come with the bass, and where to get one. I simply called them in Nashville during business hours, asked to speak to a tech person, and within minutes I was connected to someone who answered every question. That experience left me with very positive feelings towards Gibson. Not saying that's everyones experience... but I had a very good one.

[aquateen]

I've never had any problems with their customer service either. they've always been able to provide the info I've asked for.

[lbwdog]

Originally Posted by JTE

Gibson has ALWAYS had the worst telephone help.

LOL!!
In 1985, I managed a music store, and needed to call Gibson about an Epiphone matter. A young sounding gal answered and I asked for the Epiphone division. She said "Who?" "How do you spell that?"

[aquateen]

^things may have changed in the past 25 years.